Technical Account Manager

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Job description

Appcast recognized as one of Inc Magazine's "Best Workplaces" for 2021!

We are looking for an organized and dynamic leader to perform account management in a sales supportive role. Premium Account Managers will be responsible for maintaining relationships with Appcast clients, tracking their accounts, and helping them maneuver and operate through Appcast's software solutions.

Responsibilities

• Provide timely and accurate information to clients regarding their requests, complaints, and questions
• Resolve customer inquiries by phone, email and live chats with authentic, human understanding
• Keep all clients up to date with product enhancements, changes, or glitches
• Track and predict client spend on a daily and monthly basis
• Ensure that customers receive top of the line customer service and are fully satisfied through communicating proactively
• Investigate bugs and technical issues, then work with our Product team to get everything fixed and working properly
• Build and maintain relationships with existing customers to further brand loyalty
• Act as a liaison between clients and our customers to ensure that all product information is relayed accurately

Qualifications

• Has experience in customer service or account management
• Is tech savvy and has a background in software sales or software management
• Has a bottomless well of understanding and patience
• Pays strong attention to detail, is extremely organized, and has strong 'follow-up' skills
• Has a passion for problem-solving
• Is keen on working in a startup environment, where processes and products are constantly changing and evolving
• Has excellent written and verbal communication skills and can relay information in a timely manner
• Desires to become knowledgeable about the Appcast products and continuing learning our account management methodology
  

Why Appcast?

Appcast recognized as one of Inc Magazine's "Best Workplaces" for 2021!

• We're the best at what we do. We're the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers, Appcast' technology and services manage over half a billion dollars in job advertising annually on behalf of more than 1,500 clients.

• We have an amazing culture driven by great people. HQ in Lebanon, N.H. with offices in Boston, MA, New Brunswick, Canada and Minsk, Belarus, Appcast is a subsidiary of StepStone, one of the world's largest job classified businesses, and a proud member of the Axel Springer SE family. To better understand our company culture, read Our Story and check out Working at Appcast on our website.

• We take care of our employees. We also are focused on being a place where smart, driven people of all backgrounds and experiences want to come to work and have opportunities to learn and grow. We pay our employees well and offer an exceptional, all-inclusive benefits package so that our employees can take care of their families and each other. We like to get together and have fun, we like to have great food and snacks in our offices, we like to volunteer and give back to our communities, and we like bringing dogs to our offices.