Veterinary Receptionist / Client Service Representative / CSR

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Job description

Job description

Searching for an experienced veterinary receptionist (customer service representative or CSR) who wants to feel valued for the work they do and make a difference in peoples' lives and their pets. Salary up to $25/hr based on years of experience, education and veterinary hospital background.

We are a fun-loving, busy, well-oiled machine, super organized, peaceful, small animal and exotic practice seeking a customer service representative. If you are driven to succeed in a position that rewards through customer connections, you thrive in a busy environment, seek a career where your contributions help strengthen the human-animal bond and you are eager to learn, you may be the team member we are seeking!

We are a privately, woman-owned, AAHA accredited, family business with three locations across southern NH.

Working hours fall between M-F, 7a-7p. NO WEEKENDS!

Competitive salary, generous paid time off, paid holidays, generous CE and training, health insurance and 401K for full time candidates. Work life balance is important to us as well as providing a work environment that promotes education in self and others, and a really awesome positive work culture! You will have to see it to believe it!

Qualifications required:

• Minimum of High School diploma or equivalent required and be 18 years of age.
• Minimum 2 years experience working as a customer service representative.

• A Multitasking Marvel

• Must be able to stay calm and decisive in stressful situations
• Demonstrates excellent client communication skills.

• Resilience after disappointment or constructive feedback

• Excellent reading/comprehension/legible writing skills

• Ability to negotiate with difficult people

• Typing skills that are pretty awesome

• Ability to adapt to change

Ideal candidates will have:

• College education
• Veterinary Hospital experience, AAHA accredited a plus
• Avimark Experience

Why choose us?

• We are privately-owned, NOT corporate! Dr. Melissa Magnuson, our owner, created our motto "Trust our Family with Your Family." We are deeply committed to each of our employees and clients and treat them as if they were members of our own family. We don't just promote a 'family-like' culture, we ARE a family.
• We are a purpose-driven hospital. We take pride in saving animals and helping people. We love what we do!
• We are AAHA-accredited. Fewer than 15% of hospitals in the USA have this distinction. What does it mean to you as a team member? Its means that we follow all the standards set forth by AAHA, the only governing body for Veterinary Hospitals in the US, to deliver the highest quality care possible to our clients. It means that we have consistent protocols of care and policies and procedures that are commonly understood and utilized across all 3 of our hospitals. This provides our team members a consistent 'playbook' to do their job more effectively and efficiently. It gives you the opportunity to learn from best practices, apply them and grow your skill set within or across our family of hospitals and for your own career development
• We treat not only dogs and cats but exotic pets too. This provides you the opportunity to learn about many species and to grow your knowledge and interests.
• We utilize state of the art technologies to diagnose and treat our patients and our doctors and technicians are phenomenal!
• We deploy a modern IT infrastructure to help you do your job better including ability to access work from home if needed, over 30 modern workstations in our hospital, and phone systems allowing you to focus on your job.
• We provide on the job training in-person and online in not only job functions, but team building, managing anxiety, motivation, organizational skills and more.
• We care about employee development and have an individualized learning plan for each employee based on their needs and interests. Oh and did we mention gifts, prizes, and staff appreciation? We do that too!
• Dr. Magnuson is a highly regarded Veterinarian and business leader, committed to the community, an Author, speaker, professor, wife and mother who is passionate about the human-animal relationship. Her book "Animality-How Pets and People Connect" is a best-seller and demonstrates her knowledge and commitment to the importance of animal care and understanding the insights of the human-animal bond. She practices conscious leadership that empowers employees, promotes a positive work culture of "we" vs "me", seeing solutions with a positive attitude, taking responsibility, learning through curiosity, speaking candidly and eliminating gossip!

Job Types: Full-time, Part-time

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have experience with AVImark Veterinary Software?
• Do you have experience working as a veterinary receptionist?
• Are you available Monday through Friday?
• Are you available to work opening shifts starting at 7am and evening shifts closing at 7pm?
• Are you looking for part time ( 30 hours a week)?

Education:

• High school or equivalent (Preferred)

Work Location: One location