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SAP EWM SYSTEM SPECIALIST

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H&M Group

2021-12-03 08:53:12

Job location Absecon, New Jersey, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Job Description

RESPONSIBILITIES:

ENSURE WELL-FUNCTIONING WHM & OVERARCHING WH CONTROL SYSTEM

SUPPORT DC OPERATIONS

MONITOR SYSTEM FUNCTIONALITY AND NEW SYSTEM FUNCTIONALITY DEVELOPMENTS, INCL. INTERFACES WMS, WCS AND PLC

COMMUNICATE CHANGE REQUESTS from end users to Regional Sales & Ops

MAXIMIZE OPERATIONAL EXCELLENCE, QUALITY AND EFFICIENCY BY EDUCATING END USERS IN THE IT SYSTEM FUNCTIONALITY

DISTRIBUTE & TRANSLATE RELEASE NOTES and inform/ ensure training of users in the new functionality of a release

ENSURE ALL SYSTEMS WORK AS EXPECTED AND ARE USED CORRECTLY to aspire best service to the stores and to secure that business is not interrupted

ENSURE AN EFFECTIVE AND EFFICIENT INCIDENT MANAGEMENT, when needed (e.g. participate in "bridge calls", Incident reporting)

ENSURE HIGH QUALITY LEVEL OF ALL DECIDED IT SYSTEM RELATED PROCEDURES AND CORRECT IMPLEMENTATION

ENSURE TRAINING OF END USERS (TRAINING CONDUCTED BY ADVANCED USERS, IF EXIST) IN THE DEPARTMENTS IN NEW SYSTEMS AND FUNCTIONALITIES

ALIGN RELEASE WAVES AND SYSTEM DOWN TIME WITH KEY STAKE HOLDERS, i.e. DC management, sales etc.

ENSURE TRAINING OF TEAM LEADERS on any basic new functionality

COMPETENCIES:

STRONG EXPERTISE IN DC-LEVEL TECHNOLOGY INFRASTRUCTURE, WMS, WCS AND SUPPLEMENTING SYSTEMS EXPERIENCE

FUNCTIONAL COMPETENCIES FOR SUPPORTING TECHNOLOGY AND SYSTEM-RELATED operations and incidents

PROACTIVITY IN PROBLEM-SOLVING AND HANDS-ON ATTITUDE TO RESOLVING INCIDENTS

ABILITY TO UNDERSTAND SYSTEM FEATURES AND UPDATES within a given time frame as well as ability for knowledge transfer

Strong COMMUNICATION AND COORDINATION skills

Ability to COLLABORATE AND CO-CREATE with others

AGILE MINDSET with a positive attitude to change and meaningful growth

INCLUSIVE AND EMPATHETIC towards others whilst ENCOURAGING DIVERSITY

Ability to UNDERSTAND YOUR IMPACT to others and contribution to the bigger picture

PERFORMANCE METRICS:

DC System Service Performance

Availability

Functional Coverage

Incidents Service Performance

End user training coverage

In-time, in-budget, in-quality releases

Inform a friend!

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