Claims Vendor Manager (Property)

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Job description

Description

Claims Vendor Manager (Property)

This role is within the Business Coverage team of Claims Vendor Management. The position is responsible for vendor management activities related to all property damage claims in North America. The Claims Vendor Manager position will also operate across other lines of business providing full lifecycle vendor management support. In partnership with business stakeholders and key internal support partners, the objective is to maximize the performance of vendor relationships through the establishment of rigorous metrics and service standards, and to drive cost savings across all spend areas.

Key responsibilities include:

• Support the property business discipline in management of all property damage vendor relationships

• Own the development and execution of the property category vendor management plan

• Maintain an in-depth understanding of market and vendor capabilities to identify new opportunities including technology solutions that improve the property discipline capabilities

• Lead vendor sourcing and contracting initiatives for the property business disciplines including competitive bidding, contract extensions / renewals, enhanced scope of service and vendor termination

• Work with the property business discipline to manage compliance with all Vendor Management Program requirements

• Ensure appropriate vendor performance measures are in place and actively applied throughout the lifecycle of the vendor relationship

• Partner with the property business discipline to establish management reporting metrics and scorecards to track category performance and identify areas for improvement

• Support identification, registration, prioritization and resolution of vendor risk and incident items

• Ensure resource capacity during CAT's and high claim volume

Qualifications

The preferred candidate brings a high level of technical experience in vendor management, claims processing and the property category. The candidate will need to be able to look at the current use of property damage vendors and develop future state utilization and continued process improvement in collaboration with the property business discipline to maximize the benefits of engaging vendors.

The key focus will be to balance cost, quality and service, drive performance, customer satisfaction and cost management. As the role will work closely within the discipline, strong interpersonal and collaboration skills will be critical.

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

EEO Statement

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.