Senior Consultant - Telecom Consulting

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Job description

Senior Consultant - Communications, Media, and Entertainment Practice - Infosys Consulting

Infosys Consulting, the management and technology consulting unit of Infosys Ltd, is seeking motivated Communications, Media, and Entertainment industry Consultants. Management Consultants seeking long-term growth and career-enhancing opportunities will find both as part of our team of front-runners in communications industry consulting. The ideal candidate will have a minimum of 5 years' experience in the communications service provider sector with a strong understanding of various functions within a service provider including customer management, network operations, field operations, and new product introduction.

About the Role

The Senior Consultant role within the CME consulting practice of Infosys focuses on partnering with business and technology stakeholders of our clients to help craft and execute their strategy. Consultants provide support to Principal Consultants and Infosys teams in different stages of projects including Strategy, Business Case definition, Requirements, Business Process Design/Re-engineering, Business Architecture, that enables our clients to meet the changing need of the global landscape.

Responsibilities include but not limited to:

• Lead engagements at Insurance clients to address the pressing issues faced in the industry related to Insurance Value Chain from a business and technology standpoint. This includes areas such as Distribution, Marketing, New Business, Underwriting, Servicing/Policy Administration, Claims, Regulatory Compliance, Producer Lifecycle - Contracting/Licensing, Compensation and Sales Reporting, etc.
• Identify data entities and define relationship between them; assist data modelers on building data platforms
• Gather and analyze business requirements, processes, design and develop data maps required to support technology transformation initiative
• Build client relationships specific to the engagement
• Provide leadership and mentor junior consultants in the engagement team
• Collaborate with other streams including technology delivery streams across Infosys to deliver a compelling value proposition to the client
• Publish thought provoking insights on Insurance Trends related challenges and opportunities
• Support business development activities
• Develop market relevant points of view to generate and sustain presence in the marketplace

Basic Qualifications

• Bachelor's degree or foreign equivalent required
• Minimum 5 years of relevant experience with at least 3 years of management consulting experience at a top-tier consulting firm
• Minimum of 5 years of experience with Operational Technologies within the Communications Sector.
• Knowledgeable in key areas of Communications provider operations, including customer operations, network operations, product introduction, and service delivery
• Should be able to comprehend and design industry standard information models like TM Forum SID.
• Experience as a Business Analyst on large transformation programs
• Experience in process improvement in business operations - has assisted in analysis of current state, root cause analysis, developing insights, identifying solutions, and designing future states
• Excellent communication and presentation skills, both written and verbal
• Demonstrated knowledge and experience in requirements elicitation, analysis and documentation
• Proven ability to lead projects, build strong and effective business relationships
• Ability to facilitate discussions, analyze and de-construct problems, develop structured solutions and categorize challenges in the project environment
• Highly motivated with strong analytical acumen and problem-solving skills
• Must be willing and able to travel up to 80%, depending on client requirements
• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Preferred Qualifications

• MBA or equivalent advanced degree
• 3-5 years of experience working on change initiatives in Insurance firms working either directly or with a reputed professional services firm
• Experience as a business analyst will be desirable
• Proven ability to deliver under tight deadlines and challenging constraints
• Experience in executing programs using Agile methodologies
• Lean / six sigma Certification
• Ability and willingness to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary

About Us:

Infosys Consulting is a global management consulting firm helping some of the world's most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today's digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at