Invoicing/Billing Specialist

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Job description

The Invoicing Specialist is responsible for accurate and timely customer billing. Provides a high level of customer service to internal and external customers by demonstrating prompt and thorough attention to details, issues, and requests. Interacts with other members of the team as required, in support of the customers. Interacts with HELP desk, Client Services, Pricing and Collections. Creates additional invoice support for customers as required. This person report the Manager of Invoicing.

Essential Duties & Responsibilities:

* Understands the complete daily/weekly invoicing process for all customers in accordance with company procedures as well as prepare invoices for freight as needed.
* Directs customer inquiries to various support departments, providing timely and professional customer service support on issues related to billing.
* Obtains billing information, as necessary, from Contract Management personnel.
* Resolve discrepancies in billing information.
* Investigates any erroneous billing.
* Catalogues system issues to ensure the integrity of customer contractual billing and file maintenance (i.e., contact information, customer account changes, procedure/rates etc.) and forward as necessary.
* Maintains billing records in Excel and Word.
* Assist in facilitating team meetings to discuss status and outstanding issues.
* Provides reporting/spreadsheets as requested by management or sales administration team.
* Other general responsibilities and ad-hoc reports as requested and required.

Requirements:

* Bachelor's degree in Accounting or General Business is preferred
* High School Diploma is required
* Five to seven years professional experience in invoicing/billing or general accounting
* Solid understanding of invoicing and handling of billing cycles
* Strong customer service skills
* Highly Proficient in Microsoft Excel and familiarity with other Office applications is required
* Exhibit the ability to work in a team and also to show initiative and self-direction
* Ability to manage multiple priorities and tasks
* Strong problem solving and decision making skills
* Excellent research abilities with solid written and verbal communication skills

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid

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