Business Systems Analyst

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Job description

Come work with us at Spencer's & Spirit Halloween, where you'll be working with the best and brightest colleagues as you help us deliver the most fun experience and product possible to our guests. We're fast-paced and take our work seriously, but we always have a good laugh at the end of the day. Walk through our stores or the halls of our corporate office and you'll see firsthand that we're laidback and irreverent. We're firm believers in being true to YOU, so tattoos and piercings are as common as watercooler convos. Whether it's critiquing our new exclusive costumes or quality testing newly implemented software technology, our teams understand the importance of working collaboratively to challenge status quo and achieve our goals. We keep pushing ourselves to go above and beyond and are looking for top talent to become a part of our team!

We offer the following benefits:

• 30% discount on merchandise
• competitive salary
• career advancement
• Bonus opportunity
• an excellent benefits package including Vacation/Sick/Holiday pay, Medical/Dental/Disability/Life and AD&D insurance & 401k.

The Business Systems Analyst uses current and future process models to support the business and related systems. Gathers, analyzes, prepares and summarizes business needs, documenting requirements and revising existing system and process issues. Excellent communication skills and problem-solving abilities are essential, as well as hands-on experience with technical projects. This role requires business acumen, with strong technical and functional knowledge. The Business Systems Analyst needs to be highly analytical and able to thoroughly understand business processes and needs. The position entails managing multiple and concurrent high-level tasks in a fast-paced environment within established SLAs and timelines.

• Work with technology partners (e.g. Solution Designers and Architects) to research and analyze current state system capabilities and define technology solutions options and recommendations.
• Define, document and translate business requirements into detailed functional specifications, taking into account non-functional requirements.
• Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
• Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.
• Participate in quality management reviews, including designs, prototypes and other requirements work products.
• Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.
• Provide operational and process-related analysis and support.
• Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.
• Gain knowledge in own area, stay abreast of technology trends and developments, develop expertise in Spencer Gifts services, applications, infrastructure, analytical tools and techniques, business domains and their products and services.
• Work with vendors to support business case development (consistent with technology requirements and guidelines) including benefits identification, RFI/RFP and service level agreements
• Coach new or less experienced colleagues and serve as a reference point throughout requirements management life cycle.

• Experience in business systems analysis is required.
• Experience in the design, development or administration of retail systems is a nice to have.
• A degree in Information Technology, Computer Science or Supply Chain or equivalent experience is required.
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools

• Solid experience in writing adhoc SQL queries to understand data and perform analysis to be sure requirements will be documented correctly the first time.
• Previous experience in software design, systems architecture or software development is preferred.

• Solid knowledge in generating process documentation
• Large scale documentation experience including impact to downstream and upstream processes, with verbal communication skills including technical writing skills
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Ability to effectively convey critical information to various levels within the organization.

* Proof of vaccination for COVID-19 required for employment, reasonable accommodations considered for medical, pregnancy or sincerely held religious beliefs.