Client Service Associate, Investments, Florham Park, NJ

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Job description

The CSA, Sr. Specialist, Investment Operations & Business Administration is responsible for supporting relationship management teams through processing various administrative and operational activities related to client investment, banking and fiduciary and advisory products.If in Investments Operations s/he executes client account servicing activities as requested by partners within appropriate time frames, including but not limited to the processing of wires and fund transfers, bill payment, cash movement, gift processing, updating client databases, preparing required documentation, opening and closing accounts, meeting preparation, maintenance of accurate and complete account records, imaging of documents, and researching of client issues. The Sr. Specialist, because of their business acumen may collaborate with the broader team on complex transactions. If in Business Administration, this role will be responsible for financial consultant (FC) cluster changes, FC account assignment changes, onboarding, calendar management, maintain documentary files for FINRA OSJ requirements, manage and escalate mandatory CE delinquencies, manage and escalate training delinquencies, manage schedules for Field Management, partner scheduling, and branch visit calendar. Coordinates and monitors training for new associates.,Ops & BA -Collaborates and contributes to all Regulatory Audit Requests. Ops & BA- Formulates a strong understanding of required steps involved with each request, communicating with relationship management and operations teams as appropriate to obtain necessary information to properly execute the requested activity.,Ops- Assists with accounts movement between advisors including retail account movement, direct mutual fund movement, annuity agent changes, service center document movement, CRM contact merges, household ownership change, GPM movement.,Ops- Develops and maintains positive relationships with all internal and external contacts to promote expeditious trade problem resolution. Ops- Ensures all SLA?s for Trade Support have been adhered to. Ops- Evaluates and approves new accounts and various compliance/operations forms.Ops- Reviews and approves trade corrections and report management. Bachelor's Degree; n Business Administration, Finance, or Accounting or equivalent.,or equivalent work experience; or equivalent work experience in Investment Industry 3-5 years; Experience in investment industry either in operations, back office support or field financial consulting or equivalent BA preferred. Ops team FINRA 7 and 66 and Life and Health insurances required Ability to work under pressure with changing work requirements, Demonstrates thoroughness and accuracy in work completed,Extremely detail oriented,Good organizational and time management skills,Good understanding of equity, fixed income and cash investments,High personal standards of conduct and integrity,Strong verbal and written communication skills,Team player that is able to learn other operations. Minimal physical effort such as sitting, standing, and walking. Adapts quickly to change and makes suggestions for increasing the effectiveness of changeAppropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands,Addresses customer?s requests, ensures concerns are recorded accurately and action is initiated appropriately. Makes extra effort to satisfy customers needs and meet commitments,Builds and maintains one?s network of contacts and resources and knows who to involve in problem resolution. Knows who to reach out to inside and outside of one?s team to get work done. Takes action to enhance working relationships needed to achieve seamless work flow. Proactively works to streamline processes and identify and eliminate redundanciesContributes to the implementation of new methods, policies, processes, procedures, or techniquesIndependently performs monitoring and testing of processes. Probes in-depth to understand the customer?s business needs. Explores and understands the customer's alternatives and decision criteria. Understands specific financial and accounting standards to identify and assess the impact and likelihood of operational risks. Uses information and data effectively to support a position and present a rational case. Primary Location:Florham Park, New Jersey, United StatesOther Locations:-,New Jersey-Florham ParkOrganization:Santander Bank, N.A.AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO