Service Desk Specialist, Tier II

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Job description

Scion Technical has been engaged to conduct an immediate search for an experienced Service Desk Specialist, Tier II for our client, a global logistics and shipping company in Florham Park, NJ!

This is an excellent opportunity for those who appreciate not only a strong work/life balance, but also a colloquial, light-hearted team environment. This position will be tackling tier II troubleshooting as well as completing project work with global impacts!

Perks

• Contract-to-Hire opportunity
• 2 months before conversion to full-time
• $30-33 per hour starting wage
• 8 AM to 5 PM with NO evenings or weekends required
• Strong work/life balance
• Remote flexibility - 3 days onsite, 2 days remote
• Health, Vision, Dental benefits available
• 401k plan available
• What You Will Be DoingTackling tier II troubleshooting issues with a secondary team in place to handle incoming calls and tier I tickets
• Supporting a team of 350 people across multiple offices with 3 other teammates
• Working in a predominantly windows environment with O365 as well as Citrix
• Creating documentation (manuals) for end users
• Ad-hoc projects - here are just a few currently in the works:
• Migration of VoiP from one cloud provider to another
• Integration of ticketing systems between multiple service desk teams

What You Will Need

• 2+ years of Help or Service Desk experience
• Excellent ability to troubleshoot and tackle new problems
• Proven experience in remote support

Interested?

Contact Scion Technical today for more information by submitting your resume directly through this posting. We look forward to reviewing your background and discussing this exciting opportunity further!

About Our Firm

Scion Technical is a national award-winning technical & IT staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented candidates with amazing opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire technical recruiting, interim leadership placement and temporary professional staffing. Our track record and recruitment process has made us one of the top recruitment firms in the nation.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times! More information about us can also be found at .

Scion Technical, a division of Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Technical proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We believe in following best practices and considering all qualified applicants that apply with us.