Business Systems Analyst

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Job description

Guy Carpenter is seeking a candidate for the Business Systems Analyst role for our Hoboken, NJ or Philadelphia, PA office.

What can you expect?

The Business Systems Analyst is part of the Client Support Services Digitalization (CSSD) team responsible for testing, training and roll out of systems used by Client Support Services (CSS). This role requires you to be team player, working collaboratively with various departments within Guy Carpenter. The systems are in a continuous improvement cycle so you're always working on something new and challenging.

What is in it for you?

• Being part of the Marsh & McLennan businesses; a premier global brand with the financial power to match
• Culture where continuous personal development brings opportunity for professional growth and mobility Competitive pay, full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution
• Generous paid time off for vacation, sick, company holidays and time to give back to your community
• Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations
• Working with the most innovative and respected reinsurance colleagues in the industry

We will count on you to:

• Perform required User Acceptance Testing across various systems (processing, document management, workflow) in support of upgrades and code fixes
• Provide support to processing teams by analyzing system issues and take action to correct whether through training or raising issues to IT teams for further action
• Provide support for requirement gathering efforts around system functionality changes
• Update training materials (videos, documents, how-to guides) related to any system or workflow changes implemented
• Identify opportunities for improvement in workflow, systems, or reporting
• Procure appropriate data to research issues and support conclusions regarding scope and impact of issues or system/workflow changes
• Identify, manage and escalate issues and risks as appropriate
• Participate in Disaster Recovery testing as required
• Host training sessions (virtual and in-person) to demonstrate changes in system functionality to end users
• Participate in other operational initiatives as needed

What you need to have:

• 3+ years of experience in insurance/reinsurance technical processing
• Proficient with MS Office products including Excel pivot tables and vLookup functionality
• Strong written and verbal communication skills for internal and external communications
• Strong analytical and problem-solving skills with the ability to comprehend technical terminology and concepts
• Ability to work in an agile environment and switch focus as needed
• Ability to make sound judgments, with guidance as required, while knowing when to bring situations to the attention of Management.

What makes you stand out:

• Prior experience with reinsurance
• Associate in Reinsurance (ARe)
• Great adaptability to switch focus as necessary
• Ability to work independently and in a team to build strong working relationships across CSS and IT teams as well as system vendors

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh & McLennan Companies (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. The company's 75,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh , Mercer and Oliver Wyman . For more information, visit and follow Guy Carpenter on LinkedIn and Twitter

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.