KYC Technical Lead Business Analyst

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Job description

Citi is undertaking a reengineering of its KYC platform within the Institutional Clients Group (ICG). The program seeks to leverage the latest technology to build a rules based platform focusing on automation. The platform will enable an improved client experience through the reduction in email based activities and adoption of client facing applications.

KYC Technical Business Analyst will work as part of the product owner team within the reengineering program to run workshops with stakeholders and document requirements. The role will be involved in the full development lifecycle.

Key Responsibilities

Business Analysis and Program Management

• Author Business and Functional Requirements Documents (BRD's / FRD's) for ISG KYC related applications
• Liaise with KYC Ops, AML Compliance, Business Groups and others on capturing of requirements
• Propose and gain consensus on future state processes with focus on operational efficiencies and the customer experience
• Convert ideas into strategic roadmap and drive execution
• Write use cases and/or user stories and process flows
• Conduct interviews and run workshops documenting current state process and pain points
• Create user journeys and personas and UI wireframes / mockups
• Interface with multiple IT development teams to elaborate requirements
• Knowledge of data mapping concepts and experience authoring data requirements and rules at field level
• Conduct gap analysis
• Map data requirements between internal and vendor systems
• Present findings to senior stakeholders via PowerPoint and verbally
• Identify all key deliverables and milestones within each initiative
• Manage User Acceptance Testing (UAT) with business and development team
• Champion change management / socialize with senior management
• Identify optimization opportunities in process; challenge existing processes and requirements

Qualifications:

• 10+ years' business analyst experience (preferably in banking)
• 5+ Years experience with functional requirements (beyond business requirements); attention to detail a must
• Excellent written and verbal communication skills - ability to communicate at all levels
• People management skills
• Subject matter expertise in KYC is a huge advantage
• Strong or Expert level Excel user preferred; vba skills an advantage
• Comfort in preparing Power Point presentations to different audience levels
• Experience working directly with IT developers AND end users
• Strong time management and task management skills; project management experience a plus (but business analyst skills take priority)
• MS Visio (or similar) experience for process flows required; BPMN 2.0 a plus
• Experience with rules based requirements a huge plus - including comfort with logical statements (coding experience, not required but helpful)
• Functional familiarity with API's

Education:

• Bachelor's/University degree or equivalent (experience more important than degree)

Job Family Group:
Technology

Job Family:
Technology Project Management

Time Type:

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