Case Manager/Support Broker (Hudson County)

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Job description

Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and "self" direct their own long-term home care.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at ).

Want to help Others?

Make a difference in your community by helping individuals living with disabilities and seniors to live independently and pursue their life goals.

Responsibilities (includes but are not limited to):

Manage Caseload

• Manage a Caseload of 110-145 Program Participants & respond to participant inquiries
• Maintain required contact with assigned participants, including telephone calls and quarterly home visits
• Maintain email communication with participants, as needed and resolve participant issues

Provide participants with practical skills training in areas such as:

• Locating community resources;
• Recruiting, selecting, hiring, training, and supervising employees
• Purchasing goods/services & managing a monthly budget to pay for their direct care workers

Assist participants to:

• Enroll in the Personal Preference Program & complete required enrollment paperwork
• Identify community resources, services and supports to meet their life goals;
• Monitor participant health and safety through monthly phone contact and quarterly home visits (as needed);
• Maintain progress notes in accordance with NASW standards & report and respond to participant complaints and grievances;
• Act as mandated reporter for allegations of abuse, neglect, and exploitation

Required Skills:

• Strong verbal and communications skills. Ability to maintain appropriate etiquette and customer support techniques, including use of program and population-specific language and terminology.

• Ability to identify, assess and respond to the unique needs of individuals with disabilities.

• Consultancy mindset; the ability to stimulate others to look at traditional health care service systems in new and different ways.

• Ability to understand, support and explain to others the core tenets of self-directed services.

• Ability to recognize and maintain the confidentiality of all materials in the work setting.

• Understanding of modern office methods and practices; efficient with computers and Microsoft Office Suite software such as MS Word and Outlook.

• Ability to establish and maintain positive working relationships with federal, state and county agencies and other community stakeholders.

• Ability to generate required service documentation in an accurate and timely manner.

• Ability to work independently, with minimal direct supervision.

Qualifications:

• HS Diploma or equivalent required, BA or BS degree in related field preferred.
• 2+ years of related work experience, 4+ preferred

Other Requirements

• Criminal Background Check
• A valid driver's license, access to a motor vehicle, and active vehicle registration, inspection and insurance certification required

Benefits Offered

• 401k Retirement Plan & four weeks/20 days of PTO
• Medical, dental and vision insurance on their first day of employment

Job Type: Full-time

Application Question(s):

• Do you currently reside in, or are within 15 minutes of, the county for this position?
• The position does require travel within the county posted. Do you have reliable transportation to fulfill this job requirement?
• This position requires flexibility in scheduling, including occasional nights and weekends. Are you able to offer a flexible schedule to meet the needs of this role, such as some weekends or evenings if necessary?
• This position requires in home visitations with program participants. Are you comfortable entering individual's homes?
• Do you have a minimum of two (2) years of experience working with individuals with disabilities and/or senior citizens?
• Do you have a BA or BS degree in a related field? Can be substituted for 4 or more years of related experience.

Work Location: Multiple Locations