Office Manager

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Job description

Office Manager - Lakewood

At Ark Mortgage, our Mortgage Advisors are the key to our success. Ark is looking for an Office Manager to oversee all support activities in our Lakewood location, with the ultimate goal of ensuring that our Mortgage Advisors have everything they need to succeed.

Responsibilities

• Ensure that the Mortgage Advisors have the support they need to effectively serve their current clients and acquire new clients.
• Ensure that the Loan Coordinators have the resources they need to effectively support the Mortgage Advisors.
• Coordinate and monitor the on-boarding, training, development, goal -setting and accountability of the Loan Coordinators.
• Take a lead role in troubleshooting issues that arise in connection with processing mortgage loan applications.
• Manage Branch Office facilities; ensuring that the technological and physical infrastructure needs of the office and its staff are met.
• Interface effectively with all internal stakeholders, (sales, marketing, operations, technology, legal, compliance, etc.), external vendors, and with clients.
• Perform other administrative and support duties as assigned.

Requirements

• 5+ years of experience working in an office environment.
• The ability to demonstrate leadership and diplomacy simultaneously.
• Caring and nurturing personality; ability to provide guidance and create a positive working environment for the team.
• Impeccable ethics, professionalism, accountability, and trustworthiness.
• Ability to work under pressure, multi-task, and prioritize based on rapidly shifting business needs.
• Strong verbal and written communication skills.
• Excellent computer skills, including high degree of proficiency in Microsoft Word, Excel, and Outlook.

Compensation and Benefits

• Competitive starting salary
• Healthcare, dental and Vision (VSP) Plan
• 401(k) Plan
• Employee Discount Program
• PTO (paid time off - vacation, sick & holidays)
• Career growth and development

Company Information

Ark Mortgage is an independent, innovative full-service mortgage lender with expertise in every area of residential purchase and refinance mortgage lending. We have built a reputation as an outstanding mortgage banking firm, serving the lending needs of homebuyers, homeowners and real-estate investors throughout New York & New Jersey. Ark Mortgage, Inc. is a highly motivating employer that develops its employees to become long-term members of its team.

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Ark Mortgage Inc. supports and is committed to equal employment opportunity for all personnel. Ark Mortgage Inc. does not discriminate against applicants or employees because of actual or perceived race, color, religion, creed, national origin, ancestry, citizenship status, alienage, sex/gender, pregnancy, childbirth or related medical condition, sexual orientation, marital status, partnership status, predisposing genetic characteristics, genetic information, protected activity (i.e., opposition to prohibited discrimination or harassment, and participation in proceedings covered by the anti-discrimination statutes), age, uniformed service, veterans status, unemployment status, domestic violence victim status, disability or any other category protected by applicable law.

All employment decisions are made on a non-discriminatory basis and in compliance with applicable federal, state and local laws prohibiting discrimination in employment. Ark Mortgage Inc. also provides reasonable accommodations, including to qualified individuals with known disabilities, who are pregnant or who suffer from a medical condition due to pregnancy or childbirth, upon request or when made aware of such a need, subject to applicable law.