Retail Store Application Specialist

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Job description

Description

Identifies and performs specific required setup within co-op applications needed for data
loads and integration with multiple store point of sale systems.
• Assists in the development and maintenance of new store onboarding
conversion/implementaiton plans as required.
• Performs specific new store onboarding and setup activities as defined as the responsibility
of the Retail Store Application Specialist.
• Advises and assists store personnel with specific point of sale setup needed to accept data
integration from co-op application solutions.
• Advises and assists store personnel with specific point of sale personalization needed to
deliver expected customer limits, overrides, discounts, offers, etc.
• Advises and assist stores with the implementation of new hardware devices such as
registers, pin pads, scales, back office workstations, handheld or mobile devices
• Provides Level 2 support services to all member stores as defined within Level 1 Help Desk
procedures. In addition, to following defined escalation procedures to Level 3 and Senior
Level management based upon ticket priority and estimated resolution time parameters.
• Assist Enterprise Application group in collecting demand requests from stores, gathering
detail requirements, advocating on behalf of stores within prioritization within project porfolio.
In addition to, acting as a liason between stores and application group throughout the SDLC.
• Responsible for monitoring and taking necessary corrective action for any data integration
between co-op systems and retail store applications.
• Participates and executes required QA Testing Acceptance for all system changes that
impact store operations. In addition, to coordinated extended User Acceptance Testing as
needed by a representative sample of store personnel before implementation.
• Designs communications and/or training determined to be required for any release of new or
changed functionality directly impacting any store member.
• Evaluates opportunities for providing improved efficiency, ease of use, and/or new
capabilties desired by store members.
• Establishes or governs common processes as prescribed by co-op to enable effective
delivery of services to store membership.
• Identifies tasks to be performed by IT Field team to assist stores with requests, training,
and/or evaluations on-site during store visits.
• Assists store members with issue or request resolution with point of sale vendor or service
providers when possible.

Requirements

SKILLS & EXPERIENCE • 5 or more years of experience with Point of Sale Technology • 3 or more examples of full implementations of Point of Sale Solutions in a Retail environment • Experience with SAP • Retail Grocery experience or comparative Consumer Goods Retail experience • Demonstrated ability to gather business requirements and document for application development clearly and concisely • Expert understanding of the integration of Store Organization, Item, Pricing, and Customer/Shopper data into Point of Sale • Familiar with providing second level support to Store users as part of Service Management, understanding of ITIL standards a plus • Ability to work independently and self-direct the appropriate priorities in a fast paced environment of multi-tasking. • Knowledge of all phase of SDLC and full lifecycle implementations • Demonstrated experience with creating detailed testing scenarios and scripting to be performed to ensure quality implementations. • Excellent written and verbal communication skills to effectively interact with store members and colleagues, multi-lingual a plus • Demonstrated ability to diagnose incident root cause and take corrective action to resolve in addition to preventative measures in the future. • Experience in setup and maintenance of customer loyalty solutions • Supervise, train, or evaluate team members as need to ensure a high level of performance and productivity within the team.

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