Business Analyst (BA)

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Job description

Please note this role is NOT fully remote and the selected candidate will be expected to report to the Montvale, NJ office upon office reopening a few times a month.

The Business Analyst (BA) works alongside the business process leads (BPLs) and IT application development teams; translating business requirements and creating detailed functional specifications; assisting in the design of and supporting the implementation of software applications. The BA will participate in blueprinting and design sessions with business and technical leads to specify the solution at a detailed functional level and to help the BPLs evaluate the proposed technical solution meets the business requirements.

Responsibilities include:

• Collaborate with business process leads to gather the high-level business requirements, documenting the findings and decisions within acceptable standards and templates
• Work with a multi-disciplinary team on the configuration, development and implementation of various ServiceNow modules
• Analyze the impact to integration points and ensure that design can meet the need
• Perform requirements development, analysis, and create related documentation, i.e. use cases, business process diagrams, use case realizations, user interface storyboards/prototypes, report mockups, data conversion specifications, specific to ServiceNow modules
• Create the detailed functional specifications document
• Translate requirements and work with IT on the development of implementation options to be then played back and serving as an interface to the business process leads
• Ensure traceability from business requirements through application testing
• Interface with the Testing team and help them to prepare for testing
• Review test cases, and test scripts developed by the Testing team, as well as perform spot checking to ensure functionality meets business requirements
• SME with regards to application functionality and ability to validate if a reported issue is a defect or an enhancement
• Work with the other members of the development, QA, testing and business teams to clarify requirements and application functionality
• Support and enable delivery of projects through completion
• Must be able to communicate requirements effectively to technical and non-technical stakeholders

Key Accountabilities

Please describe the key accountabilities and approximate percentage of time spent on each below. Percentage of time should add up to 100%. Please note that 5 to 7 accountabilities are normally required to describe the role.

% of Time Accountability:

85 Business analysis and creating details specifications

10 Involvement with test preparation and execution

5 Business Analysis team continuous improvement

Experience & Knowledge

Indicate the experience and knowledge required to perform the job at a fully competent level.

Please list the technical skills required to perform this role

• Able to identify ambiguity and propose necessary specificity to eliminate ambiguity and ensure alignment with Business Process Lead's intent
• Strong software design skills and usability
• Strong analytical and organizational skills
• Strong critical thinking and problem-solving skills
• Strong communication skills, both verbal and written
• Strong interpersonal skills, with the ability to work with many levels of management, and interface between technical team and business owners
• Must be a self-starter with a sense of urgency, strong work ethic and results oriented team player
• Has strong experience working on large global projects
• Proficient in Microsoft Office Suite applications including Word, Excel, Project, Visio, SharePoint/Teams, and Power Point
• Working knowledge and experience with ServiceNow implementations, including CSM, ITSM, Demand Management and Resource Management required
• Knowledge of other ServiceNow modules preferred

Description of level of Qualifications

Please specify program/ certificate/ degree required (if applicable)

• Bachelor's Degree from an accredited university; preferable in a software development discipline

CONTACT KHURRAM AT EXT 109 OR khurram"at"khoj-inc"dot"com

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