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Salesforce Business Analyst

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BayOne Solutions

2021-12-03 07:44:53

Job location Paramus, New Jersey, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

Responsibilities & Qualifications:

  • Business Analyst with Salesforce background
  • Act as liaison between our users and technical team, providing excellent production support as a point person for any questions related to Salesforce.com
  • Work independently with members of the user community to define and document design requirements and provide development requirements to our technical team
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
  • Handle basic administrative functions such as custom report and dashboard building, setup of new users and user account maintenance, sharing rules, permission sets and other routine tasks
  • Ability to build and maintain custom objects/fields, validation rules, layouts, profiles, chatter groups and email templates to optimize business processes is a plus
  • Create and manage break/fix and enhancements tickets related to Salesforce.com
  • Responsible for user acceptance testing of break/fix and enhancement tickets, ensuring implementation work meets user requirements and doesn't degrade other business processes on the platform
  • Proactively seek out and identify system changes
  • Stay abreast of emerging technologies and how they can be applied to our company
  • Create and facilitate ongoing training programs for the sales and service organizations, training new employees on Salesforce.com as part of onboarding
- provided by Dice

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