Store Sales Associate

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Job description

CE Northeast (CNE) is a division of Carrier Enterprise, a joint venture with Watsco and Carrier Corporation that sells HVAC equipment, parts and supplies to residential and commercial dealers. The HVAC Store Associate/Sales position is in our Piscataway, NJ location.

A Hiring Bonus of $500 will be paid after 30 days of service.

Responsibilities:

* Sells heating, ventilation and air conditioning (HVAC) equipment, parts and supplies

* Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise.

* Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom.

* Reads catalog, or computer for replacement part stock number and price. Advises customer on substitution or modification of part when replacement is not available.

* Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location. Prepares sales order or quote order.

* Receives payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made.

* Solicits new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns.

* Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments.

* Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.

Qualifications:

* Excellent customer service skills and a good work Ethic.

* Practical knowledge of warehouse, data processing, paper flow and operations procedures.

* Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise.

* Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook, IOS).

* Ability to learn new software quickly and accurately.

There is no relocation for this position.

Carrier Enterprise LLC is an Equal Opportunity Employer

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled