IT BUSINESS ANALYST

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Job description

**BH: **

***** MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS ***** **_NO C2C_** ***** REMOTE-Onsite BLEND *****

*****NOTE*** If your experience is not in this area of specialty, please refrain from sending your resume.**

**_Our Client is expanding and currently seeks a_**

**IT BUSINESS ANALYST**

**_For a 6+ month assignment with possible extensions!!_**

**LOCATION: Princeton, New Jersey**

**_Position is currently remote, but must report to this office once COVID restrictions are lifted_**

**_***MUST have the COVID-19 vaccination. Medical or religious accommodations will be considered on an individual basis***_**

**Leverage your BUSINESS ANALYSIS - ServiceNow - ITSM skills**

**to help take your career with our Client to** **the "Next Level" for** **_2022 and beyond!_**

Our Client is seeking a Business Analyst to support the IT Service Management team.

**Responsibilities:**

• Manage the day-to-day operational activities of the Configuration Management process

• Ensure that the CMDB data is maintained by following approved Configuration Management policies, processes, procedures, and control compliance

• Analyze the CMDB data to highlight anomalies and errors and take appropriate action

• Validate discovery results and troubleshooting as required

• Curate SCM articles in the knowledge management repository

• Provide guidance and training to the CMDB users in support of the maintenance of the CMDB

• Support SCM Process Owner as needed; proactively identify process improvements

**Required qualifications:**

• Three + years of Experience in ITSM processes such as Service Configuration Management/CMDB

• Two + years of Experience with the ServiceNow platform is required

• ITIL foundation certificate preferred

• Experience with enterprise level ITSM and reporting tools are significant assets

• Working knowledge of HPALM preferred

• Excellent interpersonal and communication skills; ability to form strong relationships within a matrix organization

• Good understanding of service management principles including management of configuration items (CIs)

• Must be detail oriented, analytical, and self-directed to make decisions supported by thorough data analysis

• Strong experience in requirements gathering

**Education:**

• Bachelor's degree or equivalent. 5+ years of related experience

+ **There is no per diem with this position**

+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**

+ **MUST be able to work without sponsorship or VISA transfer for this position**

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **®** **?**

By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.

**About Kelly** **®**

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.