Patient Services Associate - $18.75 per hour / $39K

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Job description

Patient Services Associate job opportunity in the Princeton, NJ market

$18.75 per hour
$39K annually

The Patient Services Associate assists the department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.

Responsible managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and entering and processing referrals.

Required Skills
- Customer Service
- Interpersonal/verbal communication skills
- Basic computer knowledge and skills
- Ability to speak, read, and, write in English
- Ability to utilize critical thinking
- Ability to multi-task

- Experience using EMR systems is a big plus

Patient Service:
- Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.

- As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR.

- As required, schedules patient appointments by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.

- Communicates with patients regarding patient flow and delays ? keeps manager aware of potential issues as they arise.

- Issues referrals and obtains pre-authorizations for patients as required and as per protocol.

- Navigates and resolves work queues in EMR system. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

0-1 years