Service Manager

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Job description

Hand & Stone Massage and Facial Spa in Toms River, NJ is looking for a dynamic, personable manager who can lead and oversee day-to-day operations of a busy spa.

This person will be a mentor and inspiration to our staff by maintaining high performance standards, leading by example, providing superior customer service, and setting and reaching sales goals for the individuals and the team.

Hand & Stone is one of the fastest growing companies in the spa industry, with more than 400 units nationwide.

We are leaders in offering our clients superior services at affordable prices and flexible, consumer-friendly membership plans.

POSITION SUMMARY

Our Customer Service Manager serves to support the Spa Owners in executing the day-to-day operations along with specific assigned responsibilities.

Responsibilities and Duties

Major responsibilities include (but will not be limited to):

* Immediate Supervisor to Lead Massage Therapist(s) and Lead Esthetician(s)
* Provide Exceptional Customer Service to Members/ Guests
* Oversee and Manage the Daily Operations of the Spa
* Oversee All Customer Service Challenges
* Motivate Massage Therapist and Esthetician Sales & Growth
* Focus Heavily on Analyzing and Maximizing the Appointment Book
* Oversee All Client Surveys and Ensure Feedback is Given to All Employees
* Ordering - Service Supplies & Equipment
* Inventory - Routine Counts and Inventory Organization
* Handle Service Provider Paycheck Disputes, Scheduling Conflicts, Call Outs, Documents,etc.
* Recruiting, Hiring, Training, Scheduling, Performance Reviews, Documentation, & Meetings of All Massage Therapists & Estheticians
* Assist Sales Manager with Member Retention
* Participate In Training Programs, Conferences, and Other Aspects of Professional Development
* Complete Any Additional Administrative Tasks
* Community Outreach - 4 per year

Qualifications and Skills

POSITION REQUIREMENTS

* Goal-oriented
* Sales experience with proven results; membership sales is a plus
* Experience working in spa industry as a Licensed Massage Therapist or Licensed Esthetician preferred.
* Capability to work flexible hours, specifically nights, weekends (Sundays or Saturdays) and holidays
* Excellent verbal and written communication skills
* A fast learner, with a positive attitude; remain calm in fast pace environment
* Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
* A strong team player with the ability to work independently under minimal supervision
* Exceptional with organizing and prioritizing; attention to detail and multi-tasking
* Critical thinking skills, including customer conflict resolution

Benefits

* Discussed during interview

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

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