Financial Coordinator

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Job description

Riverside Oral Surgery is looking for a Financial (Treatment) Coordinator to join our River Edge / Englewood Teams!

The Treatment Coordinators main job responsibility is to clearly explain treatment options and related costs. The Treatment Coordinator is a liaison between the surgeon and the patient and assists in the gathering of information in the new patient experience, as well as coordinating a treatment plan with the surgeon and presenting it to the patient. S/he are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the clients. The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry.

Essential Duties & Responsibilities:

• Be present during comprehensive exams to understand patient treatment needs. When necessary, be present during re-care exams to understand patient treatment needs.
• Ensure patients understand their treatment plan.
• Handle objections to proposed treatment.
• Present case fees and financial options to patients to facilitate the decision to say "yes."
• Present or co-present the treatment plan and consent.
• Educate patients, as necessary, regarding their dental benefits.
• Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.
• Ensure patients are up-to-date on their financial obligations.
• Assist in maintaining and developing systems such as checklists to verify workflow and streamline patient care.
• Proactively communicate with the back office so they know any changes in the patient's
• status.

Skills and Qualifications

• In-depth knowledge of dentistry and ability to describe procedures in simple language
• Superb communication skills
• Familiarity with computer systems
• Customer service skills
• Self-directed
• Excellent telephone skills
• Influencing/negotiation skills
• Organizational skills
• Familiarity with ADA codes
• Creative problem-solving skills
• Keen understanding of scheduling and financial systems
• Ability to function within a team environment as a supportive and positive contributor

About ROS:

Riverside Oral Surgery was founded in 2007 by Dr. Jason M. Auerbach, DDS and has grown to 11 successful practices in River Edge, Englewood, Chatham, Westwood, Livingston, Edison, South Plainfield, West Orange, and West Caldwell.

Mission:

To create an extraordinary oral and maxillofacial surgical practice that is regarded by patients, other healthcare professionals, and the community at large as one which exhibits honesty, integrity, and dependability throughout all facets of our work.

To establish state-of-the-art facilities, where my team and I can provide an uncompromised array of services to our patients in the most technologically advanced and environmentally sensitive setting possible.

To have all of our patients respect, admire, and appreciate my team for our commitment to professional and personal excellence, and to be recognized as THE team in the dental community which provides the highest quality of care and service in a warm, caring, and comfortable atmosphere.

To foster and maintain a spirit of cooperation and consideration among our unified team of individuals who work in harmony with one another to help our patients receive optimal care in a pleasant and friendly setting.

To cultivate the optimal patient experience…each and every time.

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