Technical Support Specialist

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Job description

Overview:As the leading sample management services company J. Knipper and Co has been dedicated to serving the pharmaceutical, biotechnology and medical device industries for the past 30 years. We are constantly evolving and expanding to provide services including our custom pharmacy solutions to fulfill our vision to create the shortest path between patient and therapy.Our culture revolves around five core values represented by the acronym CHART, which stands for Caring - Honesty - Accountability - Respect - Trust. These five values are at the center of our mission to create relationships, both internally and externally, and to strategically develop solutions for our clients.Join the growing Knipper family today!The Technical Support Specialist is responsible for providing technical assistance and support to end users related to computer systems, hardware, and software. The Technical Support Specialist also runs diagnostic programs, isolates problems, and determines and implements solutions.Responsibilities:Responsible for converting and installing new hardware and software.Make recommendations for improvements in computer systems.Install and configure, individually or in combination, each component of computer system such as central processing unit, memory, motherboard and other peripherals.Troubleshoot all hardware (computers, printers, etc.) and software for anomalies.Assist users to resolve computer related problems such as inoperative hardware or software.Train workers in use of new software and hardware.Keep current thorough technical journals or manuals, attends vendor seminars on new computer hardware and software.Maintain computer hardware and software inventories and coordinates asset management tracking with finance.Coordinate cable installations, new hubs/switches and new computers for additional workstations.Manage assigned Help Desk tickets to meet service levels.Assist with phone system support.Assist with support of VPN users in company wide network. Setup and configuration of VPN on laptops and user accounts.Qualifications:High School diploma and/or technical degree/certificationMinimum of four (4) years of work experience in an IT related positionExcellent verbal and written communication skillsExcellent problem-solving and customer service skillsAbility to balance multiple priorities to meet expected response deadlinesAbility to work independently and as a member of a teamDemonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical productsDemonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active DirectoryDemonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365Occasionally lift, carry, and move up to 35 poundsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.