Financial Center Supervisor II

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Job description

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company and every success we experience begins with them. We hire team members who raise the bar, who are collaborative and inclusive, who build relationships, and who are looking for a long-term career with Fulton Bank. We strive to promote a culture of work-life balance, to unplug and recharge to be your best self, at work and at home.

Overview

The primary responsibilities of this position are to engage customers to execute Fulton's established sales and customer experience initiatives and oversee daily operational activities of the assigned Financial Center. The incumbent will advise and coach staff toward achievement of team and individual production and service goals, implement established operational procedures, lead compliance and audit activities for the Center and ensure the delivery of Fulton's customer experience programs. Level II Supervisors will generally perform duties in an environment requiring a higher degree of scope and complexity relative to Level I Supervisors.

Responsibilities

* Lead Financial Center staff in the delivery of Fulton's customer experience programs, promote best practices, ensure implementation of established processes for customer interaction, on-boarding, sales and referrals, provide direct training as required
* Engage customer in accordance with internal customer experience initiatives, determine banking needs, execute sales process and internal referrals in an effort to gain new business and retain/expand existing relationships
* Implement prescribed risk management, security and compliance procedures, coordinate location compliance audit, engage internal audit and compliance staff, provide recommendations for improved performance
* Assist Management with staff selection, onboarding, scheduling and performance, provide coaching to staff, resolve complex or escalated customer issues, monitor employee engagement and progress against performance goals
* Participate in off-site networking, customer engagement and sales events

Qualifications

Education

High School Diploma or equivalent. (Required)

Bachelor Degree or the equivalent experience. Specialty: Business, Marketing or other applicable. (Preferred)

Experience

* 3 or more years Banking with direct customer engagement or equivalent. (Required)
* 1 or more years Supervisor or Team Leader. (Preferred)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

NMLS

This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.