Cable Technician - CST 1

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Job description

Cable Technician-CST1

RCN, a growing leader in telecommunications is seeking dynamic individuals to join our team in the role of Cable Technician-CST1. We are a "Triple Play Provider (cable, internet, phone)" offering superior customer service to our residential clients. The ideal candidate will be dynamic, creative, self-motivated with ability lead and motivate others!

If you are customer service driven you have insight in navigating technology, then you are exactly who we are looking for to join our award winning team!!

RCN offers ongoing training, tuition reimbursement, competitive salary & benefits package, 401K and much more!

Essential Duties & Responsibilities:

* Install, service, disconnect, change or reconnect telephony, cable modem equipment, and CATV lines serving customer residences
* Ensure all work is completed in accordance with all applicable company procedures and in compliance with all municipal, state and federal laws and guidelines
* Provide customer assistance, education and information on services, customer equipment and products
* Promote marketing and sales efforts during each customer and potential customer contact.
* Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments
* Report any unauthorized use of company provided service/equipment or any theft or suspected theft of service/equipment to the appropriate person
* Maintain regular communication throughout shift with the dispatch office and appropriate supervisors following established policies and procedures
* Maintain and operate vehicle in accordance with company policy and procedures
* Perform all work in a safe manner according to all company independent agencies municipal, state and federal safe work rules and regulations
* Issue, receive, maintain and be accountable for an approved level of inventory stock and equipment
* Follow all policies and procedures for the care and securing of company property vehicles and equipment
* Perform other duties as assigned by the department manager/supervisor

Education & Experience:

* High School Diploma or General Education Degree (GED)
* College or Technical school degree or three to six months related experience and/or training or equivalent combination of education and experience, preferred but not necessary

Other Job Specific Skills & Requirements:

* Must have valid driver's license
* Ability to work independently; quick thinking
* Organized and responsible
* Professional appearance
* Schedule flexibility; overtime & on-call availability
* Basic computer, electronic, software knowledge
* Must be customer service & sales oriented
* Ability to lift and carry up to 80 lbs
* Climbing ladders, poles, buckets; must be able to work at specified heights & crawl spaces
* Must be able to work outdoors during adverse conditions
* Must be able to distinguish colors
* Telecom/cable experience, preferred but not necessary

RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.