Outreach & Enrollment Coordinator

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Job description

About Us:

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year - and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain's New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!

NOTE: As a NYC contracted agency all positions at Good Shepherd Services fall under the NYC vaccine mandate. All employees, volunteers and interns must show proof of vaccination upon hire.

Overview:
The Care Coordination Program works with families to coordinate services to ensure the health and well-being of the child(ren) is achieved. The Outreach & Enrollment Coordinator is responsible for reaching out to internal and external resources to enroll new participants who are appropriate and eligible for Care Coordination. This person will also track and monitor assignment lists of enrolled participants to ensure services are being provided. This person may carry a small caseload of newly enrolled participants.

Reports to: Senior Director Care Coordination

Location: Community Based Programs Bronx, NY

Hours: 35 hours, Non-Exempt

Our superstar candidate:

Passionate about providing high quality services to children and families

A lifetime learner, continuously developing your outreach and engagement skills

Dedicated to modeling strength-based, trauma-informed practice with the community, staff, and families

Possess cultural humility and a commitment to the Good Shepherd Services mission, vision, and values

Major Duties:

Community Engagement

Collaborate with other GSS programs to identify and recruit appropriate participants: those with a chronic disease, mental illness and/or substance use disorder, to facilitate early access to treatment and social services

Effectively communicates and shares information to participants with appropriate consideration for language, literacy, and cultural preferences

Begins to create and develop a strength-based relationship with prospective clients

Pro-active and ongoing communication between referral source and participant until a Care Coordinator has been assigned.

Purposeful transition of the newly enrolled participant to Care Coordinator.

Facilitates communication of role responsibilities to ensure the needs of the participant are clearly and efficiently met.

Effectively interfaces and collaborates with outside partners to enrich ongoing collaboration as well as onboarding new participants.

Takes feedback to improve professional development

Always maintains appropriate and professional work demeanor.

Compliance, Documentation and Data Management

Enrolls a minimum of 8-10 new participants each month.

Verify participants are eligible, including having Medicaid Insurance

Documents enrollment and outreach encounters in GSI in a timely fashion

Obtains all required enrollment consents, and supporting documents for all new participants

Completes initial and ongoing assessments to determine the appropriate level of care management

Coordinates and schedules psychosocial assessments with the participant, the family, and the clinical consultant.

Timely submits all required documents to the compliance department

Creates an up to date tracking system to monitor enrolled participants with assigned care coordinators

When carrying a caseload:Exceeds all expectations required of assigned cases including needs assessment and individual care plans

Ensures all contact requirements are met, and ideally exceeded.

Keeps up to date records for all assigned cases

Qualifications:

Bachelor's Degree with a minimum of 1-year direct services in care management preferred; will consider an Associate's degree with at least 2 years' experience.

Bilingual - English/Spanish required

Willingness to travel between boroughs

Must have strong interpersonal, organizational, and administrative skills

Must be a critical thinker.

Must have a commitment to work from a strength based, trauma-informed & youth and family development perspective

Additional Information:
Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that . We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our and , and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

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