Banking Services Operations Associate III - TMS Fulfillment

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Job description

Sign-On/Retention Bonus Included for new hires joining the bank

Schedule: M-F 8:30 AM - 5:00 PM

Position is remote to start and will transition to a hybrid model, with some days on-ste at the Commerce Dr. location and some days as WFH.

Overview:

Completes activities to service implementation, support and risk controls for Treasury Management Services (TMS) product set-ups including working closely with the team, business, operations, and technology partners as required.

Primary Responsibilities:

• Receive and complete TMS service set-up requests that are sent through the system by Commercial Implementation.
• Complete incoming work order requests received for several TMS products to ensure Bank customers can successfully access requested services.
• Complete daily and monthly review of system generated exception, validation, and billing reports to ensure proper service set-up and revenue generation.
• Prepare, package and verify token devices used by Commercial customers to successfully access Bank systems.
• Conduct quality control and audit report review of various setups.
• Cross-train their department associates on various procedures as needed.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

Product set-ups completed by the position cover Treasury Management Services products such as Commercial statements, Remote Check Deposit and Commercial Single Sign-On.

Education and Experience Required:

Associates degree,

OR in lieu of a degree,

A combined minimum of 2 years' higher education and/or general work experience

Education and Experience Preferred:

Good personal computer skills

Flexible and reliable

Good customer service skills (internal customer support)

Ability to work in a team environment

Location

Amherst, New York, United States of America