Sales Associate

Position Title: Sales Specialist

Department: Retail
Reports To (Title): Store Manager
Position Type: FLSA - Non-Exempt
Supervising Staff: NO

General Purpose:

The Sales Specialist is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, serving as a "Goodwill Ambassador" by promoting our mission and values of the organization. The Sales Specialist is expected to role model Goodwill values in all actions and interactions in order to create a positive customer-centric experience.

Essential Functions:

• Meet and exceed customer expectations and drive positive sales growth and Brand experience.

• Create an emotional connection with every customer by being a passionate Goodwill Brand ambassador.

• Confidently give advice to customers based on fashion trends and individual style. • Greet customers at the point of entry communicating social distancing protocol to be observed while in store.

• Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation.

• Capture customer data utilizing Company tools and Point of Sale system for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities.

• Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.

• Maintain Brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.

• Execute efficient and effective handling of all merchandise from raw donation production.

• Proactively resolve customer concerns consistent with Company policy and focused on positive customer experience. Partner quickly with store leadership team on elevated customer issues.

• Understand and adhere to all company policy and procedures.

Daily Activities: Describe the daily activities included in essential job functions.

Customer Service:

• Verbally great customer and offer assistance within 30 seconds.

• Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes.

• Offer customer a shopping cart or basket while in the store.

• Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor.

• Answer the phone in a professional manner.

Sales Floor Replenishing (Pushing and Placing): a. Push racks, carts and totes of product to the sales floor and place product onto fixtures.

If stationed on the register:

• Greet all customers with a warm greeting, a smile, eye contact, positive attitude. Promote the Goodwill Rewards program, Round Up program, and discuss our Mission.

• Thank each customer for their purchase, hand them the receipt, invite them back to the store • Keep register area clean and free of clutter.

If stationed at point of entry as the Social Distancing greeter:

• Provide social distancing/one way traffic guidelines, promotional greeting and offer a sanitized shopping cart/basket when requested.

• Allow up to the maximum amount of occupancy in the store at a time by counting each customer as they come in. Once the maximum is reached only allow a new customer in when one exits. The maximum occupancy will be posted and reiterated by the opening manager.

• Informs the customer that masks are required to be worn at all times while in store.

• When a new customer is allowed entry into the store the greeter will sanitize the shopping cart/ basket to provide to the customer.

Activities are subject to change to meet business needs with management approval.

Qualifications:

• Minimum 1+ year experience in retail sales or customer service required.

• High School Diploma, equivalent or combination of education and relevant experience required.

Skills Required:

• Proven ability to drive and exceed individual and store results.

• Proven ability to build lasting relationships with customers and colleagues.

• Ability to adapt to and engage with different customers.

• Strong interpersonal and communication skills with customers, sales leadership team and colleagues.

• Demonstrated collaborative skills and ability to work well within a team.

• Ability to receive feedback and take action when appropriate.

• Accuracy and attention to detail required.

• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

• Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment.
Special

Our Vaccination Policy

Beginning August 13th for Good Temps employees, volunteers and interns who work in residential and congregate settings, and beginning August 27th otherwise, all Mission Services and Administrative employees, volunteers, interns, contractors, and visitors to any Mission- related or Admin location in NY or NJ are required to provide either one-time proof of vaccination, or weekly proof of a negative COVID-19 test in order to be able to continue to work.

All unvaccinated employees, volunteers, interns, contractors and visitors MUST wear masks.

Employees, volunteers, interns, contractors, and visitors must be fully vaccinated in order not to have to present weekly proof of negative testing. However, if an individual has one dose by August 13th, 2021 or August 27"., 2021, depending on their program, they do not need to submit weekly proof of negative testing as long as proof of the second dose, if needed to complete vaccination, is provided within one (1) month (30 days). If no proof is provided, weekly testing will be required once that month elapses.