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Air Import Agent

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C.H. Robinson

2021-12-03 08:54:19

Job location New York City, New York, United States

Job type: fulltime

Job industry: Transport & Logistics

Job description

Job Description

Were C.H. Robinson, one of the worlds largest logistics platforms and were looking for our next GLOBAL FORWARDING AGENT. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers primary contact responsible for managing and operating the shipment lifecycle of their global freight.

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. Youll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

RESPONSIBILITIES:

MAINTAIN OPERATIONAL EXCELLENCE:

* Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
* Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
* Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

FACILITATE RELATIONSHIPS:

* Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
* Build great relationships with customers, responding timely and following up on issue resolution
* Provide reporting and documentation support to internal and external customers.
* Participate in customer business reviews.
* Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

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