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Business Analyst

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Tata Consultancy Service Limited

2021-12-03 08:59:07

Job location New York City, New York, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

JD:

Senior Business Analyst

Relevant Experience: 4+ years in a consulting function

Critical Needs
• Minimum 3 Salesforce.com full life cycle implementations
• Strong experience in either the Sales, Service or Marketing Cloud platforms (exposure to Big Machines, Apttus, Cameleon a plus)
• Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, work-stream lead, etc.)
• Ability to lead onshore and offshore teams in the development of business solutions

Roles & Responsibilities
• Lead all or portions of the functional components of a Salesforce.com project: developing requirements and designing prototypes, testing & training strategies
• Lead or support defining, and practical business solutions based on Salesforce.com technology implementing; experience leading executive discovery sessions.
• Understand requirements (functional and technical) needed to address client needs
• Assist with the scoping and planning of Salesforce.com and CRM related projects
• Support and contribute to RFP responses and other sales related activities
• Perform routine administration functions for Salesforce.com
• Create documentation (e.g., training, communications, release notes, user stories, test scripts, process flows) associated with Saleforce.com projects
• Participate and coordinate the delivery of work product with offshore teams across project phases

Experience with Financial Services Cloud (FSC) is a plus

Certifications
• Certified Salesforce Administrator
• Certified Salesforce.com Sales Cloud and/or Service Cloud Consultant

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