Director of Production Engineering

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Job description

Who We Are

K Health is a venture-backed, fast-growing start-up with a mission to use the power of shared knowledge to get everyone access to higher quality, more affordable health care. We're looking for mission-driven individuals to join our growing team and help us eliminate healthcare inequalities and build a better, healthier future for us all.

Named to the 2021 CNBC Disruptor 50 list , K Health is using Artificial Intelligence (AI) to build the smartest digital healthcare platform in existence. Our data-driven app brings together the knowledge of thousands of doctors and the anonymous medical records of millions of people to help diagnose and treat what's wrong. We offer a free symptom checker and 24/7 access to doctors to ask questions, refill prescriptions, get care for your kids, and more. Right from your phone-no insurance needed.

Since we were founded in 2016, K Health has raised over $270M in VC funding. Our recent valuation brought us to Unicorn status. Our current partners include the Mayo Clinic Platform, Anthem, and Maccabi Health Services.

What would I do at K Health?

We're looking for a Director of Production Engineering to Grow, direct, monitor live production teams and provide scalable support . A high performer in this role is one who will:

• Meet SLA's for consumer and enterprise customers
• Maintain user satisfaction
• Minimize the duration of production outages
• Build a high performing 24/7 team
• Stay up to date with all monitoring and infrastructure technology
• Communicate with a variety of stakeholders: doctors, users, marketing, operations
• Build communication processes
• Understand and measure the business impact of outages
• Understand release management, production deployment, change control
  
  

What are we looking for in a candidate?

• Experience working in the consumer tech space, healthcare a big plus
• Large scale production systems (hundreds of millions in revenue)
• 5+ years of experience working closely with customer support and operations teams
• Background in infrastructure, security, SRE, release management, monitoring (Cloud)
• Scripting languages (Python, Javascript)
• Has worked closely with a QA Automation team
• Understand Kubernetes, Docker, Terraform, Gitlab and associated monitoring tools (Sentry, Datadog, OpsGenie, Jira)
• People leadership
  
  

Why should I choose Khealth?

We offer everything you'd expect from a financially successful and profitable startup, with the stability of a company that's been going strong for over 5 years.

• You'll have an opportunity to join one of the fastest-growing startups, backed by top VC's
• You'll have a meaningful and profound impact on the lives of millions of people seeking affordable quality healthcare options
• You'll get to work with a passionate and bright growing group of PMs, designers, developers, data scientists, and more
• You'll get a competitive compensation package - salary, perks - and work in an awesome office
• Flexible, hybrid work schedules and generous PTO
• Equity Options for every K Health employee
• Medical, Dental, and Vision coverage with generous employer contribution % on all plans
• 401(k) program with up to 4% employer match
• Top of the line hardware, software, and whatever else you need to be awesome
  
  

What's it like to work in Engineering at K Health?

We are a super collaborative company because we have offices in multi locations. Every engineer has an opportunity to work from any of our locations. We are a deep technology company. We've got mobile, web, salesforce, machine learning and data science. We also build SDK's. We are a product focused, data driven and customer centric company. We empower and encourage each other to be the best versions of themselves.

What is the hiring process like?

Our hiring team reviews all applications. We communicate with candidates at every step of the process, letting them know if we'll be moving forward, and what they can expect in the next phase.

• Initial interview. You'll meet a member of the recruiting team, tell us about yourself, and learn more about Khealth and this role in particular.
• Manager Interview . You'll get to meet a senior manager of the team for a deeper dive into your skill set, background and technical expertise.
• Team Interview. At this stage you'll meet other members and stakeholders of the team.
• Final round. At this stage, you will meet the VP of engineering, who is the hiring manager for the role.
  
  

Not sure if you meet all the requirements? Please apply! We know there is no job description that can measure a person's attitude, aptitude, or amplitude (the ability to turn it up a notch) and so we highly encourage you to apply.

Please note that our company has adopted a COVID-19 vaccination policy for our office-based employees to safeguard the health and well-being of our employees. As a condition of employment, our office-based employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law. This is an office-based role that requires the employee to work on-site.

We're deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

K Health is proud to be an Equal Opportunity Employer and considers applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.