Gainsight Business Analyst

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Job description

RESPONSIBILITIES:
Kforce has a client that is seeking a Gainsight Business Analyst in New York, NY.

Key Tasks:
* Gainsight Business Analyst will design, build, and implement maintenance and enhancement requests for newly launched tools and systems
* Partner with external vendors (e.g., Gainsight, Salesforce) to ensure a focus on implementation of best practices around cross-system data continuity, data hygiene, and business process definition
* Design and write specifications for new features and/or new releases according to business/client requirements; Act as a liaison with internal teams to ensure understanding of the design requirements
* Participate in cross-functional teams as the Gainsight subject matter expert to support system enhancements, new developments/integrations - either as the primary Business Analyst or collaborating with other Business Analysts
* As a Gainsight Business Analyst, you will undertake Proof of Concepts to optimize Adoption, Renewal, and Expansion of Gainsight capabilities; Further develop the Customer Data Model, Product Usage, Data Alerts, Workflows, Reporting of the platform
* Support Business Requirements activities by providing end-to-end analysis for product and initiatives with respect to data requirements, data flows, data modeling, workflow context and design, and user interface designs within and across systems
* Evaluate data availability and assess the needs of the various business partners including local, regional, and global leadership to optimize the process and reporting

REQUIREMENTS:
* Bachelor's degree (or equivalent) in a related field required
* 4+ years of experience as in Business Analyst, ideally in a similar industry
* System/business analysis experience required in an agile development environment
* Strong functional knowledge of the Gainsight customer success platform including participation in implementations
* Experience with developing the strategic roadmap of the Gainsight application, factoring key corporate growth objectives which drive the calls of action to support adoption and renewals
* Functional knowledge of the Salesforce CRM platform
* Ability to coordinate and assist large teams in resolving complex analytical and technical issues
* Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadlines
* Excellent oral and written communication skills and ability to effectively communicate with internal and external contacts
* Strong analysis/quantitative skills and the ability to translate analysis into actionable tasks
* Client focused, proactive and results oriented with ability to support clients across multiple location

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice