General Office Manager

Job description

GENERAL OFFICE MANAGER

Description

Community Capacity Development (CCD) is a groundbreaking nonprofit organization whose demonstrated service methodology saves lives and builds communities. By operationalizing the evidence-based Human Justice Model, CCD is a co-architect of the "Crisis Management System" spearheading mediation interventions in New York City and leading nationwide violence interruption.

Position Summary

CCD is committed to promoting diversity, equity, inclusion and requires all its staff members to foster and promote its values. CCD is looking for an Office Manager who is an engaging interpersonal communicator who is adept at building positive relationships across all levels while expertly managing a wide range of tasks, including maintaining multiple business calendars. Interfaces with IT and various external vendors to resolve all office equipment issues and cross-functionally collaborated with IT and department supervisors to ensure seamless integration of new hires and staff separations. The Office Manager will oversee purchase requisitions, supervise the deliverance of materials, supplies equipment, and deliver services. The Office Manager also must ensure that CCD complies with all City/State safety

policies, such as COVID-19.

Confidentiality

The Office Manager will be privy to confidential and sensitive information. This individual must adhere to the organization's code of ethics and always maintain confidentiality. Trustworthiness and sensitivity are essential qualities for this position.

Responsibilities include but are not limited to:

• Maximize efficiency and keep the office operating at peak proficiency by expertly directing daily workflow, identifying performance gaps, and continually implementing strategic process improvements.
• Increase efficiency and streamline operations by implementing highly effective process improvements to enhance organizational effectiveness.
• Manage the organization's physical infrastructure, physical plant, and system maintenance (phone system, security, cleaning, supplies, etc.), with assistance from two office managers.
• Interfaces with IT and the individual department to situate new employees in their work environment as efficiently and stress-free as possible.
• Prepare and maintain equipment register as required by the funding source. Keep inventory of supplies and replenish as needed.
• Reviews bids and submit for approval.
• Enrich informed decision-making by analyzing performance metrics, generating comprehensive reports, and liaising with executive management to troubleshoot issues or determine appropriate shifts in strategy or course of action.
• Leverage exceptional interpersonal communication skills to provide world-class customer service, optimize the customer experience, and earn long-term retention.
• Provide technical assistance to the field office staff and monitor various service contracts.
• Maintains record of price comparison, as necessary.
• Match invoices with approved requisition before submitting them to the finance department for processing.
• Purchase and distribute office supplies as needed and keep inventory up to date.
• Order catered food and set-up for all executive's engagements.
• Maintain petty cash for the administrative and executive offices.
• Create training materials for staff and participants that convey the company's mission and vision.
• Work closely with the finance team to reconcile any necessary purchase payments.
• Ensure all copy machines are maintained in good working condition by scheduling all necessary repairs and upgrading machines at the end of lease contracts.
• Ensure that each phone system for each site is working by scheduling all necessary repairs or replacements of the phone.
• Ensure that all cable service for each site is operational for cable and Internet access.

Qualifications:

• Bachelor's degree with a minimum of one-two years (s) of office management experience.
• Experience working in a nonprofit social service organization.
• Excellent organizational and computer skills (Preferred).
• Proficiency in Microsoft Office Suite - Word, Excel spreadsheets, PowerPoint, etc.
• Excellent written and oral communication skills are a must.
• Familiarity with various internal/external e-mail communication and internet applications.
• Excellent Technical and Communication skills are a must.

Salary:

• Commensurate with experience.

Job Type:

• Full Time.

CCD is an equal opportunity employer.