Move Coordinator

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Job description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

In coordination with occupancy planners and other team members, provide essential office and in-field support for all MAC activities.

Administration and Reporting:

* In coordination with occupancy planners and other team members, provide essential office and in-field support for all MAC activities including:
* Set up project files, folders and templates at start of project, using Best Practices; maintain the folder throughout the project
* Schedule meetings/conference rooms, maintain calendars, etc. for project/account team (primarily account and RPM leads)
* Accurately assemble and proofread project and proposal documents as submitted to you for administration
* Ensure operations manual is in place and updated on account
* Receive and process client requests via email and FM systems
* Assist in entering and processing information via FM systems as part of the project/account issue tracking and reporting
* Compare vendor/subcontract invoices to purchase orders/subcontracts
* Perform data input into the FM systems to maintain occupancy information
* Scheduling appropriate manpower for move activities, overseeing packing/unpacking of laboratory contents, and supervising of labor in physical movement of office contents, modifying sequencing as needed
* Keep track of project hours and forecast utilization relative to assignment
* Manage project budget, schedule and deliverables in Project Management software applications
* Creating and distributing move instructions and managing suppliers (furniture, movers, telecommunications, IT, signage, etc.) as required

Relocation Project Management:

* Proactively manage BAU-related churn moves
* Coordinate scheduled events with property management, facilities management, all parties involved in the relocation
* Ensure client satisfaction throughout the relocation management process
* Ensure all relocation and FF&E management activities are performed in a manner consistent with documented processes and in accordance with the client's and JLL's policies and procedures
* Incorporate "best practices" into all project requests
* Coordinate work order and small project execution with installers/trades, including but not limited to furniture reconfigurations, artwork installations and space enhancements
* Identify outstanding issues associated with project and communicate to team lead
* Ensure data accuracy within move management systems
* Ensure compliance with all key performance indicators and meet assigned financial targets
* Participate in planning meetings hosted by the client, RPM, Occupancy Planning and other key stakeholders and prepare all necessary meeting agenda and action items.
* Ensure all project initiation, execution and closeout documentation are complete
* Compliance with all JLL and client policies and procedures, including but not limited to time & expenses, ethics and business practices

Client Communication and Management:

* Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions and resolve post-move issues.
* Understand client protocols and develop communication appropriate to the client environment
* Speak in clear and concise manner when responding to client questions and follow-up with precise resolutions when reached by the team lead.
* Demonstrate good listening techniques and focus towards client satisfaction.
* Must exhibit strong customer service orientation and interact comfortably with a full range of JLL and client-based decision makers from direct supervisors to senior management

Leadership and Teamwork:

* Work with assigned team to achieve project objectives
* Exhibit enthusiasm and positive attitude with clients and peers
* Self-identify individual skill development and proactively seek training for improvement

Skills and Knowledge:

* Strong Microsoft Excel skills and FMS Systems or CAFM experience preferred
* Excellent written and verbal communication
* Detail oriented
* Ability to multi-task and work both in a team and independently
* Must have the ability to manage multiple priorities and quickly respond to changing priorities in the field
* Strong interpersonal skills with the ability to interact with executive level internal & external clients
* Familiarity with architectural drawings and furniture and space planning concepts (preferred)

Physical Work Requirements and Work Conditions

* Position work will primarily be at a client site in New York City with daily client and contractor interaction.
* Face to face and/or remote daily interpersonal interaction is usually required to perform the job.
* Required to be onsite to perform job
* Weekend and evening activity may be required to support oversight of move execution and coordination activities

Preferred Education and Experience

* Bachelor's degree from an accredited institution, preferred in Accounting, Business, Architecture, Engineering or Construction Management
* 1-3 years of facility, project or construction related experience in a Corporate Real Estate environment
* Background in project management, construction/furniture management, facilities management is desirable.
* Previous experience effectively supervising required service providers a plus
* Preferred Certifications: CAPM, PMP, NCIDQ, LEED, CFM

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.