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Technical Support - Call Center

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Modis

2021-12-03 09:08:56

Job location Rochester, New York, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Technical Support - Call Center

To be successful in this role, candidate needs to be an excellent communicator who enjoys helping people and is friendly and patient on the telephone. An ability to resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Technical Skills

  • Familiarity with email, calendars
  • Knowledge of MS Office 10 and 16
  • Can help set up cell phones (not required), but able to learn
  • Soft Skills

  • Manage inbound calls in an efficient manner
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Strong listening skills to hear what the client is saying and to understand their issue
  • Ask clarifying questions to try and get to the root of the issue
  • Good trouble-shooting skills, without jumping to conclusions right away
  • Remain courteous and patient at all times
  • Tests resolution with client to verify its fixed
  • Good time management skills
  • Continuous learner
  • Work Experience

  • Call Center experience, or experience helping people over the phone
  • General IT experience
  • Experience with ticketing software
  • Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

    The Company will consider qualified applicants with arrest and conviction records.

    If you are interested in this position, please contact Mike Keegan with Modis at and/or send Mike your resume at:

    SORRY, BUT NO THIRD-PARTY CANDIDATES FOR THIS JOB



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records

    Inform a friend!

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