Global Head of Asset Servicing Operations, MD

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Job description

The successful candidate will report directly into the Co-Heads of Markets Operations and Operations Technology and over see an Organisation of ~ 200 employees. The candidate will be responsible for continuing to strengthen the experience within the teams whilst enhancing risk and control frameworks, aligning to company Operations and Technology strategy and vision.

The Global Head will deliver our Operations strategy, driving our target operating model, with a proactive People agenda, ensuring a robust control environment, enhancing service capabilities, and simplifying/ transforming platforms to build appropriate scale.

The Global Head will have accountability for daily supervisory risk and service oversight of the Organisation, ensuring that the objectives of Operations, the Business and our Clients are executed to a high standard and in full accordance with regulatory and control requirements.

Organizational Oversight:

Leading the Organisation to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis as well as acting as a senior point of escalation

Ensuring the infrastructure and tools are in place to effectively manage risk, and service our clients to a high standard

Stakeholder Engagement:

Senior Asset Servicing partner for the front to back Operations groups across internal and external stakeholders

Continued engagement and face off with a range of senior Business, Technology and Operations partners

Supporting and partnering with the Business to facilitate a growing and expanding client base / operational offering

Engaging in client discussions & relationship management activities as required to support the Business

People Agenda:

Implementing a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented global workforce

Promoting a culture of continuous improvement and cultivating a robust service and control environment

Engaging with and leading our People. Developing effective and diverse teams across a global footprint

Coaching and mentoring our People. Ensuring effective one to one discussions. Providing direction, feedback, support, and encouragement for career development

Championing diversity and inclusion to create a working environment which allows our People to thrive and excel

Transformation:

Active engagement and thought leadership in the development and implementation of multi-year operations and Technology strategy for Asset Servicing Operations, in partnership with the Business

Leading the Organization to deliver vs goals to meet the Target Operating Model

Leading the global Organisation to simplify, improve and measure processes by delivering enhancements to the control environment, and the customer journey with input to design techniques and digital automation

Driving and supporting the delivery of strategic platform re-engineering initiatives, with conscious intent to standardize and industrial flow, reducing manual touch points and aligning tech delivery vs. business goal and wallet share optimization

Driving the implementation of initiatives to continuously improve STP rates and productivity, including the use of robotics, workflow and other innovative re-engineering techniques

Identify opportunities for Digitization, Automation and Straight Through Processing (STP) focusing on User Experience.

Managing budgets and headcount plans in order to meet targets

Qualifications and Skills:

BS/BA degree or equivalent work experience preferred

15years + Extensive experience in Tier 1 global financial institutions preferred

SME knowledge in Asset Servicing required

Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology

Strong, influential communicator who is articulate and concise

Strong risk management and control mindset

Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources

Self-reliant, good problem solver, results oriented

Demonstrated experience leading people and developing effective and diverse teams

Ability to establish and build trust with professionals throughout the business with a clear client orientation.

Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.

Ability to conceptualize aspects of the organization's model and its future development.