Technical Account Manager

---

Job description

Are you self-motivated and looking for a job where you can be part of a collaborative team that will give you the tools for innovation and growth? Have you worked at Managed Services provider supporting clients? If so, come join the rapidly growing and talented Managed Services Team at Newtek Technology Solutions (NTS).

NTS is committed to becoming the most secure Managed Services company in the Managed Services Space. Our team provides world class service & support to a wide range of managed services clients giving them the capability to focus more on growing their business than worrying about their IT.

Additionally, we support clients with private & public cloud solutions, web hosting products & services, backup & disaster recovery and eCommerce platforms. Unlike traditional support roles, NTS prides itself on providing employees the opportunity to accelerate their technical competencies & understanding. We are looking for individuals with a positive attitude

and strong work ethic to help us with serving our existing customer base, as well as working toward innovations that will grow our department and company. Opportunity for advancement at Newtek is available for those willing to put forth the effort and work hard.

POSITION SUMMARY:

The Technical Account Manager (TAM) works closely with Sales, Solutions, and our MSP Clients to provide planning, life cycle management, and strategic direction to our clients . This position focuses heavily on building relationships with clients, improving operational efficiencies, maintaining client

retention, and discovering new client needs.

Technical Account Manager (TAM) will support customers who have their business technology and corporate infrastructure hosted across multiple platforms at Newtek and in the cloud. Strong customer service communication skills are foundational to our core business goals. Representatives who service

our customers will be asked to communicate clearly in both verbal and written communications

DUTIES AND RESPONSIBILTIES:

Manage and maintain relationships with existing clients ensuring technology and business needs are met.

Manage new client relationship including onboarding projects, working closely with the Sales,

Solutions and Professional Services teams.

Conduct Quarterly Business Reviews (QBR's) with clients.

Develop, propose, plan, and implement Technology Roadmaps with clients.

Manage technology projects based on client needs and items developed in QBR's or the Technology Road Map.

Assists in projects and other Technology related tasks as requested by management.

Assist customers' technical requests and take care of any technical issues

Build strong customer relationships, especially with key customer stakeholders and sponsors

Always strive to provide exceptional customer experience

Manage customer expectation and lead them to customer satisfaction

Make sure all deliverables arrive in good order, on time, and fulfil customers' requirements

Keep track of key account metrics

Communicate the progress to both internal and external stakeholders

Take initiatives in identifying growth opportunities

Collaborate with our team to achieve sustainable growth

KNOWLEDGE, SKILL & ABILITIES:

Must be able to achieve outstanding customer satisfaction.

Must have effective interpersonal and communication skills to be able to work effectively with clients one-on-one.

Must have knowledge and skills in both technology and business.

Must be self-motivated and possess a strong work ethic.

Must be dependable, reliable and exhibit a calm, professional demeanor.

Must have strong organizational skills along with the ability to maintain a high level of attention to detail.

Must be able to work under pressure and deadlines

Must have project management skills

<!– job description page –>