Siwitchboard Operator

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Job description

CorTech Staffing is seeking a Switchboard Operator in the Asheville NC area!!!

Hours- 8:30 am - 5:00 pm

Payrate: $15.00

Work Environment: Office Setting

Role Summary: Responsible for communications into and within the hospital by use of the telephone
switchboard, pagers, and public address systems. The primary focus of the job is to respond quickly and
courteously to all incoming calls and to route these calls to the proper extension and properly respond to
and follow procedures for emergency codes.
Essential Accountabilities:
1. Provides communication services, both internally and externally for the entire hospital system and
community.
Performance Criteria:
1. To achieve customer satisfaction, operators must provide an overall Service Level of
85%,meeting individual performance goals for DN Talk % of each month by operating the Xtend Attendant System to transfer incoming and outgoing calls
consistent with internal procedures and in an efficient manner as documented by Symposium
Call Reports.
2. Receive and facilitate the communication of all emergency and code calls in accordance with
hospital policy and procedure
3. Operate the public address system for identified situations per hospital policy.
4. Place long distance calls for patients and staff as required.
5. Handle patient information requests within compliance guidelines.
6. Ensure patient safety by contacting On Call Person as designated by hospital policy and
direction.
2. Maintains documentation of all code calls and unusual occurrences to ensure patient and staff
safety.
Performance Criteria:
1. Ensure adherence to policy regarding code calls by handling and documenting all code calls
in detail in designated log books and providing additional information as required.
2. Ensure adherence to all legal/risk policies by handling and documenting all unusual
occurrences in designated logbooks according to procedures and providing additional
information as required.
3. Monitors alarm systems within switchboard area to assure prompt response to all
emergencies.
3. Monitors alarm systems within switchboard area to assure prompt response to all emergencies.
Performance Criteria:
1. To assure prompt response must handle all alarms by correct protocol.
2. To assure prompt response must identify and document all problems per policy.

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3. To assure prompt response must utilize paging system and overhead page as required assuring
proper response to alarms.
4. Demonstrates customer services skills and team player attitudes to meet departmental goals.
Performance Criteria:
1. Displays a friendly attitude and offers help to customers and coworkers.
2. Demonstrates ability to handle difficult situations with sensitivity and in accordance
with departmental standards.
3. Demonstrates ability and willingness to be flexible to meet departmental needs.
5. Demonstrates compliance with the HR Attendance policy (HR 5.00) and maintains an above
standard or standard level of unscheduled absences in a 12-month period.
Performance Criteria:
1. The standard for unscheduled absences in a 12-month period per HR Policy 5.00, Attendance.
MERIT Standards of Performance
A. Workplace Expectations
1. Professional Appearance: Our appearance represents the Mission St. Joseph's
organization. Therefore, our grooming and dress will reflect our respect for our
customers. While on duty, we will first consider our customers' expectations in how we
present ourselves. Our manner and expression will convey our concern for and
willingness to serve our customers.
2. Safety Awareness: Safety must be the responsibility of all Mission St. Joseph's
employees to ensure an accident-free environment. Accidents are the result of actions
and attitudes that you can help to change.
3. Corporate Compliance: Integrity is doing the right thing by being honest in our dealings
with one another, our patients, and our business contacts. Integrity is doing the right thing
by maintaining the security and confidentiality of patient information.
B. Behavioral Standards
1. Etiquette in the Workplace: Workplace etiquette can create a favorable impression on our
patients, visitors, and co-workers. Good manners contribute to patient satisfaction.
2. Communication: The goal of communication is understanding. We must be committed
to listening attentively to our customers in order to fully understand their needs. Close
attention should be given to both verbal and non-verbal messages. Our messages to
customers should be delivered with courtesy, respect, clarity, and care. We must avoid
confusing our customers and speak in terms they can easily understand.
3. Customer Relations: At Mission St. Joseph's we believe that we are here to serve our
customers -our customers are patients, family, co-workers, physicians, and vendors.
Our customer'' most basic expectation is to be treated with courtesy and respect. We are
committed to providing the highest quality of service and meeting customers' needs with
utmost care and courtesy.
4. Working Relationships: As Mission St. Joseph's employees, we are linked to one another
by a common purpose: serving our patients and our community. Our co-workers,
therefore, are our teammates. They deserve our respect. Without their contributions,
none of us could perform our jobs. Just as we rely on our fellow employees, they rely
upon us. Each of us has obligations to our co-workers.
5. Sense of Ownership: Every Mission St. Joseph's employee should feel a sense of
ownership toward his or her job. By this we mean taking pride in what we do, feeling
responsible for the outcomes of our efforts, and recognizing our work as a reflection of
ourselves. Take pride in this organization as if you owned it.

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Skills, Knowledge, Abilities:
Required Education: High School Diploma
Preferred Education: None
Required License: None
Preferred License: None
Required Experience: One year experience on Microsoft Windows and completion of Windows
Competency testing.
Preferred Experience: None
Working Conditions: Attached
OSHA Category: NoPotential for exposure to blood or body fluids
Patient Care Group: None
By signing this document, the staff member agrees to access the minimum amount of protected
health information needed in order to perform the job duties described in the role description above.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as a complete list of all responsibilities, duties, and skills
required of staff classified in this role.