Front Desk Agent

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Job description

Job description

We are looking for people that have a passion to serve others! Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.

Duties Include:

Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys

Opera experience preferred, but not required.

Also follows brand standards for checking in elite members

Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill

Handles incoming guest phone reservations

Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions

Handles all guest complaints or problems to exceed the guest expectations

Handles all guest service requests, makes changes as necessary

Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages

Keeps records of room availability and guest's accounts. Operates front desk software

Maintains a balanced cash/billing drawer

Maintains and takes responsibility for all cash and credit card transactions during working hours

Completes any necessary accounts receivable and direct billing tasks

Follows brand standards when processing guests' stays based on brand point system

Welcome guests and respond to requests in a prompt and professional manner

Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment

Uses suggested selling techniques to sell rooms and to promote other services of the hotel

Coordinates room status updates with housekeeping department

Knows how to use office equipment

Knows all safety and emergency procedures

Maintains awareness of all rates

Communicates with the previous and following shifts

Ensures compliance with energy conservation and job safety requirements

Proactively maintain assigned areas and equipment

Ensure efficient completion of daily assignments in a timely manner

Report all safety concerns to management

Attend and participate in all mandatory trainings and meetings

Flexible with schedule and assignments

Maintain effective performance under pressure

May perform similar duties as requested by supervisor

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location