Auto Head of Strategic Alliances & Relationship Management / Non- Evaluated Manager

Job description

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community based financial services company with $1.9 trillion in assets. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,500 locations, more than 13,000 ATMs, the internet (wellsfargo.com), and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 261,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo & Company was ranked No. 29 on Fortune's 2019 rankings of America's largest corporations.

Wells Fargo Consumer Lending

Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Position

This new role reports to the Head of Auto. The Head of Strategic Alliances and Relationship Management will lead the development and on-boarding of new retail auto finance partners and the on-going relationship management of existing dealer relationships. This role will work closely with key partners in Strategy and Product to identify new partners that align to Auto's long-term focus to improve the customer experience through digital-first end-to-end experiences. They will also partner closely with Dealer Management, Credit and Funding to optimize existing dealer relationships in the indirect channel, managing profitability and risk.

• Lead 2 strategy consultants and a program manager to nurture new relationships, develop a pipeline of new strategic partners and effectively execute internal governance processes to onboard new partners.
• Lead organization of approx. 200 retail auto relationship managers to deliver results with over 10k retail dealerships through dealer education about Wells Fargo's Retail Auto Program and providing advice and oversight for compliance and an excellent customer experience
• Develop and execute a comprehensive support and training program to ensure employees are equipped to deliver excellent dealer and partner experiences
• Collaborate with key partners to develop new strategies and program improvements to maintain a competitive, market-leading retail auto finance offering

The Candidate

The successful candidate will have demonstrated success in building and leading high performing, industry-leading customer focused teams in the financial services industry. This executive will have experience leading a best in class organization leveraging highly disciplined business, financial, operations, credit and risk management processes.

• 10+ years of sales management experience
• 10+ years of business development experience

• Ability to independently lead cross-functional teams to drive execution, influence leaders and decision making, develop structured and fact-based approach to problem solving, identify risks and challenges, and build relationships across the organization
• Highly effective and proven consultative leader with strong business and data-driven acumen, to drive continuous improvement in a data-driven way
• Demonstrated effectiveness and collaborative partner with superlative executive presence and credibility as a result of demonstrated integrity, business management experience, sales and financial management acumen, and effective decision-making/critical thinking/problem solving skill that is execution-focused, and results oriented
• Experience managing in a complex, matrixed environment and comfortable leading and executing through influence
• Ability to execute in a fast pace, high demand, environment while balancing multiple priorities.
• Experience building strong operating models to ensure large function can consistently deliver against administrative tasks
• Deep expertise in strategic problem-solving and project management
• Excellent problem solving and analytical skills

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.