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Director of Professional Service, Leader of Project Managers

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insightsoftware

2021-12-03 08:53:28

Job location Raleigh, North Carolina, United States

Job type: fulltime

Job industry: Executive Positions

Job description

Job Description

The Leader of Customer Project Managersensures all of Customerprojects are planned, approved, and implemented to meet Companys financial and risk review requirements from the start.The role of leadership in project management encompasses a wide range of activities, includingEFFECTIVE PLANNING, TASK COORDINATION, OVERSEEING PROJECTS, INSPIRING TEAM MEMBERS, and making decisions vital to setting up a plan of action for project implementation.

The person should be able to act with the highest professionalism, exercise independent judgment and decision-making, while weighing the interests of multiple stakeholders.

Reports to: VP, Global Client Success

Essential Job Functions:

* Define and maintain standards for the project management team usingProject Management Institute (PMI) [ Quality Standards and Company requirements to implement projects in a manner that introduces economies of repetition, and meets financial expectations established at project start.
* Manage the prioritization of projects proposed by each of the business units to establish project management staffing levels, training, tools, and software across all Business Unit factories that will allow the project teams to achieve the Companys objectives with respect to given projects
* Provide leadership to ensure proper investments in tools, processes, and people to govern Project Portfolio, Risk Reviews, Document Controls and Project Management training
* Act as senior management to help settle disputes between Owner/Project Manager (Company) and the Contractor/Supplier/Customer to fairly settle project- related contractual and customer satisfaction issues
* Report to Executive Management on all projects at regular intervals (via the Project Development Task Force) to inform management on issues and seek their counsel as required
* Report to outside stakeholders (customers, suppliers, partners) on projects at intervals no less than what is required contractually
* Identify and lead the negotiations to select appropriate contractors (EPC, equipment suppliers, and outage labor) to support execution of Business Development and major maintenance projects
* Provide leadership to ensure assigned staff successfully achieves Company goals and objectives.

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