IT Technical Lead, PDM Supply Chain Systems

Job description

IT Technical Lead, PDM Supply Chain Systems
United States - North Carolina - Raleigh

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead's therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company's five core values. That's because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to pursuing scientific invention to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead has operations in more than 35 countries worldwide, with headquarters in Foster City, California.

You will be part of a team that is helping millions of people live healthier, more fulfilling lives. We are a close community where every individual matters and everyone has a chance to enhance their skills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work. By joining Gilead, you will further our mission to discover, develop and deliver innovative therapeutics for people with life-threatening diseases.

The Gilead Business Services center in Raleigh's Research Triangle region will be home to some of the company's critical shared service teams in North America, including Information Technology, Global Financial Solutions, HR Operations and Procurement Services Desk. These functions provide the necessary support to ensure Gilead's business runs effectively and efficiently. The center will also be a catalyst for standardization of processes, digital transformation and technology optimization. Please check out more at

The R&D / PDM group within IT department is responsible for working with functional business partners in the design, build, deployment, and support of business applications globally. The Technology lead in conjunction with Capability manager and Global capability lead work together to deliver against set business objectives and have measured outcomes- typically leading the applications-related business and technology workstreams. R&D / PDM group also works closely with other cross-functional groups within IT namely Security, Worldwide Infrastructure Operations, and Enterprise Platform teams in the delivery of these capabilities leveraging Systems Life cycle (SLC) methodologies. This provides the mechanism for ensuring consistency and repeatability in how applications are delivered across the enterprise. This role specifically requires strong management and leadership experience to work with capability managers and functional business partners in the design, deployment, and support of business applications supporting the Supply Chain space within the R&D/PDM Organization. The Technology Lead, a primarily delivery-focused role, is responsible for the technical integrity of delivering application projects while providing technical guidance to business customers and IT project team members. This role has day-to-day lead accountability and leads the project delivery and Operations from a technical solution perspective supporting Supply Chain functional areas and works with IT DevOps Lead, Domain Architecture, PMO/other cross-functional groups within IT to perform evaluations and feasibility reviews of business need and/or technology solutions.

Essential Duties and Job Functions:
General responsibilities for this position will include (but are not limited to) the following:

• Partner with capability manager and global capability lead and Portfolio lead to create the business case and Deliver the Projects to support Business strategy.
• Partner with Implementation Vendor to ensure the effective execution of the projects and services, holding them accountable to project scope, SLAs and KPIs.
• Partner with the capability manager to capture, analyze and document functional requirements Specifications
• Translate business requirement to functional requirements and communicate them to technical teams
• Create/update and review system related documents including validation deliverables (if applicable)
• Provide technical guidance to local support team as well as work with Managed Services partner for sustainment related activities
• Work as the primary technical and delivery lead with Kinaxis Rapid Response for delivery of demand planning, s&op, capacity planning, inventory optimization and related supply chain projects.
• Escalation point for technical issues primarly related to Supply Chain systems.
• Provide Support for technical implementation activities during functional requirements and design, cost and timeline estimation, and assist in the management and communication to Gilead's stakeholders.
• Participates in business customer idea elaboration and technical problem-solving with potential technical options including proposals, front-end studies, development plans, and presentations, as directed in a consulting role
• Leads or assists with scoping, identification of project deliverables, project time estimations, resource level estimations and ensure that the creation of project-specific documentation such as technical specifications are produced
• Defines technical strategies by performing evaluations, proof of concepts and assessments on the various technical aspects of the proposed project solution
• Owns the delivery of the overall technical workstream or one or more technical modules of the project under development by leading and managing the technical delivery team Understands the end-to-end technical architecture for the solution being developed. Acts as a point of technical escalation and resolution during the project lifecycle as it relates to technical decisions
• Determines and provides the necessary level of technical documentation during requirements gathering, based on technical services standards and procedures and discussions with the project team and technical vendors
• Partners with Project Managers (PMs) to develop the technical delivery work plan and schedule and ensures that appropriate technical delivery staffing resources are assigned, and effectively utilized. Works with the Project Manager, BPO, IT
• Compliance (for non-GxP systems) or Validation Lead (for validated systems or qualified infrastructure) to ensure that the project plan reflects the dependencies and required deliverables of the selected System Life Cycle model
• Communicates proactively with the Project Manager and project team regarding project status
• Partners with Quality Assurance (QA), IT Compliance and Validation resources to consult and review test plans and validation plans and ensure that issues are properly assigned, fixed, and regressed
• Ensures formal technical and technical performance reviews are conducted and provides feedback and suggestions
• Ensures that training design documentation and delivery from a technical perspective are in place
• Participates in the creation of Request for Proposals (RFP) from a technical perspective.
• Ensures that project knowledge transfer occurs between project engineers and operational support staff
• Facilitates creation of control for all non-GxP and GxP change requests to meet compliance requirements
• Partners with external business partners to meet the technical project needs as appropriate
• Works with the project software vendor(s) technical teams to ensure adequate solution design
• Provides technical consulting and mentorship to coach, train and guide new or junior IT staff, such as to suggest training course options
• Serves as an advocate and endorses and enforces technological best practices in collaboration with solution architects
• Facilitates and coordinates technical guidance to IT senior staff, working closely with solution architects and engineers
• Ensures that technical delivery is in compliance with architecture and technical standards
• Develops, documents and shares technical delivery best practices.
• Keeps abreast of industry trends and advancements in relevant technology
• Consultative role on technical support areas, working closely with the System Manager
• Communicates broadly and maintains awareness of projects or changes to other systems that may impact enterprise systems to ensure there is no degradation of service.
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