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Help Desk Analyst

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Staffing Solutions Enterprises

2021-12-03 07:32:02

Job location Bay Village, Ohio, United States

Job type: fulltime

Job industry: HR / Recruitment

Job description

Help Desk Analyst Needed

Assignment Length - Temp to Hire

Hybrid Schedule - Onsite 3 days Mayfield Hts

Pay Rate - $20/hour


The Help Desk Analyst will provide customers of IT Services a central point of contact for logging, tracking, and reporting of hardware, network and application related problems. The Help Desk Analyst will provide guidance and 1st level support, assisting in problem resolution, workstation, application and production problems and inquiries. The Help Desk Analyst will assist in the analyzing of issues to determine wider impact and problem relationships, provide worldwide service and support for all customers globally as well as work with all levels of Service Desk Analysts, Computer Operators, 2nd level support groups, management and customers. This is a Temp To Hire opportunity with a pay rate of $18-$20/hour. Also, the position is Hybrid Remote/Onsite.


Responsibilities:

• Respond to customer requests for information.

• Analyze and determine the impact of problems with software applications and technologies.

• Assist customers in problem resolution by following troubleshooting procedures.

• Assist IT Infrastructure and Business Systems personnel in troubleshooting, problem identification and resolution.

• Dispatch appropriate IT support personnel or reassign issues to 2nd level support teams in accordance with established procedures.

• Record and track all incidents from initial report through final resolution.

• Follow established notification procedures for applications/software systems problems.


Requirements:

  • High School Diploma required, Associate's Degree in a computer-related field preferred.
  • 2 years Service Support experience required, including experience with customer support processes and tools.
  • Strong customer service, analytical and problem resolution skills.
  • Strong verbal and written communications skills, as well as typing skills.
  • Strong interpersonal skills and ability to relate well with all levels of the organization.
  • Ability to maintain a flexible work schedule including weekends, holidays and all shifts.
  • Functional knowledge of Windows operating system, Microsoft Office and Internet Explorer.

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