Underwriting Trainer

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Job description

Description

CrossCountry Mortgage started in Cleveland in 2003, when our President and CEO Ronald J. Leonhardt, Jr., had the vision to become a nationwide full-service lender that could provide more to customers - meeting their home financing needs, being there every step of the way, and making homeownership dreams possible and affordable. We're continuing to expand our nationwide footprint, and we're not stopping any time soon!

We Care! CrossCountry Mortgage offers eligible employees a robust, industry leading benefits package including medical, dental, and vision insurance, as well as a 401(k) plan with a generous employer match! We also offer company-provided Short-Term Disability, Employee Assistance, and Wellness Programs. Those who work at our corporate headquarters in Northeast Ohio also enjoy a casual dress code, an on-site market cafe, and an upbeat working environment!

Position Overview:

The Underwriting Trainer will be responsible for facilitating various types of training for new and existing underwriting staff members on a variety of topics including guidelines, policies, procedures, and systems. The Underwriting Trainer will also be responsible for collaborating routinely with Underwriting Management and subject matter experts to keep training material up to date, relevant and meaningful. The Underwriting Trainer will be responsible for facilitating training and creating related material for various new training requests based on business needs.

Responsibilities:

• Deliver training to new hires as well as existing employees (virtual or in person) on company processes, procedures, LOS system (Encompass) and role-based tasks.
• Facilitate training sessions based on schedule provided by the Underwriting Training Manager.
• Collaborate with the internal design team to develop new underwriting-related material including instructor guides, job aids, and support materials using a variety of instructional techniques.
• Assist with updating training materials (manuals, job aids, PPT presentations, etc.) with current guidelines, processes and procedures as needed.
• Provide during and post-training support to underwriting staff including answering questions, assisting with computer system/password setup, and completing second level reviews.
• Reflect and evaluate prior training sessions by providing post training feedback and support to continuously improve the instructional mediums and methods used.
• Collaborate with internal department leaders and subject matter experts to identify business priorities, gather key information, and define learning goals/objectives for the intended audience of a learning solution.
• Continuously enhance instructional delivery and presentation skills.

Qualifications and Experience:

• Minimum 5 years of Residential Mortgage Underwriting experience required.
• Previous experience in a training, or underwriting lead/management role.
• Valid and current FHA Direct Endorsement (DE) certification not required but preferred.
• Valid and current VA Lender Appraisal Processing Program (LAPP) not required but preferred.
• Proficient in reviewing and analyzing DU and LPA.
• Experience working with Encompass Loan Origination System a plus.
• Ability to facilitate instructor-led training - both live in a classroom and virtual environment.
• Proficient analytical thinking, problem-solving, and decision-making skills.
• Excellent interpersonal, visual, oral, and written communication skills.
• Highly organized and able to create and manage multiple projects and timelines efficiently.
• Ability to articulate performance outcomes objectively for both trainees and managers as well as offer suggestions for improvement.
• Ability to create and maintain collaborative relationships with peers, subject matter experts, and all levels of management across the organization.
• Strong working knowledge of Microsoft Office (Word, Outlook, PowerPoint, Excel) and Adobe Acrobat Pro
• Availability to travel to Corporate office if located out of state.
• Bachelor's degree in a field related to training or the financial industry a plus.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, color, orientation, gender, age, national origin, veteran status, disability status or marital status. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit .