Fulfillment Lead Specialist

Job description

**Location:**

**202 Second Street NE - Canton, Ohio 44702**

This position is Mobile By Design working a combination of shifts in office (Canton, OH) and from your home office.

The Fulfillment Lead Specialist is responsible for managing and verifying the accuracy of the documentation received for loans within the Real Estate Loan pipeline. The Fulfilment Lead Specialist is responsible for understanding and accelerating the processing of the file ensuring an efficient and short turn around time. As subject matter experts, the Fulfillment Lead Specialist is responsible for reviewing credit applications on the ACAPS system, prior to assignment to an underwriter, to ensure purpose and integrity of the application are intact. The specialist will review all incoming documentation and data to ensure it is fulfilled to the utmost integrity, quality, and completion to facilitate credit and collateral decision.

The qualified candidate must be able to work independently, leverage resources, implement feedback and follow detailed processes.

**Essential Job Functions**

+ Review loan application files for accuracy and completeness.

+ Validate and verify loan application data related to Assets, Liabilities, Income, Debts, Employment etc.

+ Proactively submitting a clean and well documented file to Underwriter for review.

+ Make systematic adjustments within designated authority or document the need for further investigation by a loan analyst

+ Identify available in-house information that is useful for underwriting the credit application

+ Engage, initiate, and support process improvement ideas to improve efficiency

+ Meet or exceed individual productivity to contribute to team achievement of specific Service Level Agreements

+ Meet or exceed individual quality goals in alignment with established and evolving quality metrics

+ Manage Reports as Assigned

+ Participate and collaborate in team huddle meetings and group environments

+ Accurately adhere to specific departmental procedures

+ Complete mandatory compliance trainings punctually

+ Demonstrated ability to maintain a high level of customer satisfaction (Internal)

**Required Skills:**

+ Very Detail oriented

+ Unquestionable integrity and a genuine desire to help others

+ Ability to work independently, efficiently, and accurately in a fast-paced environment

+ Proficiency in Microsoft Products (including Excel, Word, Teams)

+ Open minded and adaptable to new ideas in a changing environment

+ Dedication to Continuous Improvement

+ Strong Analytical, Problem-Solving/Decision Making Skills

+ Understanding of consumer loan products

+ Excellent Interpersonal and written/verbal communication Skills

+ Strong Typing and Data Entry skills.

+ A Strong work Ethic, ability to work to achieve desired production and Quality results

Must have good comprehension and math skills and a passion for problem solving. Excellent interpersonal and written/verbal communication skills. Ability to work hours between 8 a.m. and 5 p.m. and/or weekend shifts on a as needed basis. **This position does require periodic overtime.**

**Preferred Skills/ Qualifications:**

+ Prior experience on the ACAPS credit system, Hogan, MSP, KVD

+ Ability to understand legal documents such as collateral titles, power of attorneys, mortgage deeds/notes

**Equipment Used:**

Dual monitor system, personal computer, telephone, calculator, home internet, and multi-function machine.

**Education/Work Experience:**

Minimum 2 years Consumer Lending experience desirable

High school diploma or GED required, post-secondary degree, and/or training desirable

Financial Industry experience desirable

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.