Maintenance Technician

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Job description

JOB SUMMARY
Under close supervision, primarily responsible for preventative maintenance and repair of the hybrid fiber coax network (HFC), including all of its associated equipment in accordance with the company’s Engineering Standards and Network Protection Policy.

MAJOR DUTIES AND RESPONSIBILITIES
Read and accurately interpret system/network design maps. Verify as built documentation; compare findings in the field with existing documentation and report findings following local process

Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit etc., according to technical specifications; splice coax

Monitor and report signal leakage and complete repairs as required; identify and repair upstream and downstream ingress

Read and interpret equipment schematics

As directed, complete end of line network testing to meet technical specifications; regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflector (TDR) and other related test equipment

Perform routine maintenance, troubleshoot and update records of standby power supplies according to technical specifications

Troubleshoot and repair basic distribution problems associated with RF, AC and DC elements of the forward and reverse plant; report drop related problems

Perform basic telephony troubleshooting to support medical no dial tones

Communicate with TAC/Dispatch to update progress on escalated tickets

Resolve system outages as directed

Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc.

Operate company vehicle in a safe and responsible manner. Clean, maintain stock and secure assigned vehicle and equipment, in accordance with company policies

Adhere to company, industry, local, state and federal regulations and standards, as applicable

Know, understand and follow company policy
Communicate with Inside Plant (ISP) personnel to optimize plant performance and confirm resolution of repairs

Under supervision, optimize HFC optical nodes

May collaborate with construction personnel on new build and plant modifications, as directed

Under supervision, set up amplifier (unity gain) and complete distribution sweep (frequency response)

Perform other duties as requested

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward and professional manner
Ability to work independently
Ability to prioritize and organize effectively
Knowledge of basic mathematics and electronics
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to dig in all types of soil to bury cable
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to operate appropriate computer or test equipment associated with position
Ability to perform job from high places (i.e. poles and roofs)
Ability to use hand tools, test tools and web based tools
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections

Education
High school diploma or equivalent work experience

Certifications and/or Licenses
Valid driver's license with satisfactory driving record within Company required standards
Passing of a DOT physical may be required based on State and Federal mandates.

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Basic understanding of HFC networks
Basic understanding of RF, AC, DC
Basic understanding of customer premise network
Experience with splicing coax cable
Knowledge of company products and services
Broadband industry and vendor specific certifications and training (NCRI, SCTE)

Related Work Experience
Telecommunications Installation/Service
Coax and/or fiber network installation and maintenance

WORKING CONDITIONS
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles
Work and travel in inclement weather
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work indoors in confined and/or poorly ventilated areas such as basements, crawlspaces, utility closets etc.
Secondary on-call rotation may be required

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability TMN145 293903 293903BR