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Sales Administration Assistant
School Outfitters
2021-12-03 13:50:24
Cincinnati,
Ohio,
United States
Job type: fulltime
Job industry: Administration
Job description
Why work at School Outfitters?
A regular Cincinnati Enquirer Top Workplace© winner, School Outfitters creates engaging e-commerce experiences and provides expert phone and chat help all towards providing a better experience for customers and better outcomes for educators and students. We handle marketing, product management, international sourcing, I.T., sales, accounting, and customer service in-house, and live by the rule of relentlessly searching for better.
We challenge our employees to excel and support them in achieving great things. We work hard to make School Outfitters a place people enjoy being, and we encourage a healthy balance between their professional and personal lives.
Position Overview
The Sales Associate works in partnership as an ambassador to assist with sales activities pertinent to our customer's path to purchase. Sales Associates are responsible for tasks supporting all the sales channels (web, transom, phone, chat, contracts, SPMs, DSMs, SMs) and ensure customer satisfaction through the efficiency and accuracy of their work. Adaptability and teamwork are key as sales tasks may vary based on the time of year.
Responsibilities
- No weekends, scheduled Monday-Friday between the hours of 8:00 to 7:00 depending on shift. 40 hours per week!
- Follow up on quotes or orders leveraging both outbound calls and emails to assist the customer with their purchase, offer solutions or suggestions, and secure the sale
- Maintain detailed notes in BOSS for the next steps in the quote or order process with the customer
- Interact with customers in a professional, helpful and engaging manner by providing prompt, helpful, and collaborative assistance while leveraging Nordstrom sales tactics
- Place orders for web queue and transom queue as well as serve as a back-up to Account Manager or Chat Sales Rep orders, as needed
- Complete vendor forms, sample requests, freight labels requests or consolidation requests, as needed
- Ensure all order documents are scanned or saved appropriately for order compliance and reference
- Monitoring and processing of the Web Orders email and Sales Support email plus back-up for the Sales for PO email and the inbound fax line email
- Strategically research and inquire about opportunities to grow our business with our core customers through additional projects, referrals or new leads during select outbound call campaigns
- Utilize other sales systems, such as Bond Finder and Smart Procure, to help gather research information, analyze data and present findings for strategic account growth
- Handle various department reports and data collection as assigned
- Exemplifies proper etiquette when speaking with customers both external and internal to provide a positive customer experience
- Work collaboratively with co-workers and seek to provide solutions or streamlining of efficiencies to best serve our customers
- Participates and actively engages in all training including product, software, and sales training
- Assume additional responsibilities as needed
Qualifications
- Ability to multi-task
- Ability to work efficiently and accurately in a fast-paced environment
- Ability to resource product information via tools that are provided to you
- Ability to independently and research information via the internet
- Ability to adapt to change
- Strong verbal, typing, and written communication skills
- Strong active listening skills
- Self-motivated and driven with the ability to work in a fast-paced environment
- Team player who remains flexible and focused on our customers
- Excellent customer service skills
- Strive to incorporate the SO Way into the daily work activities
- Working knowledge of Microsoft applications and the ability to navigate multiple computer systems as once
What's in it For You?
- No weekends!!
- Top Workplace 9 Consecutive Years
- Medical, dental, and vision coverage
- Domestic partner benefits
- 401k Savings Program with company matching
- Paid fitness benefits with onsite boot camp and gym
- Wellness program with rewards for healthy activities
- Provided lunches for the busiest time of the year and certain holidays
- A relaxed but professional atmosphere and a dress code to match
- Professional development support
- This position spends most of their time at our Norwood facility but does have a generous Workflex benefit
School Outfitters is an equal opportunity employer: EEO - Minorities / Females / Disabled / Veterans.