Technical Specialist

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Job description

Engine is a global media and marketing services company. In a fast-changing world, we empower our clients to outperform in the present and win in the future. Driven by data. Fueled by imagination. Powered by technology. Engine is an ecosystem of creative wunderkinds, uber-nerds, business consultants, cultural mavens, and channel specialists working together to help our clients grow. With global headquarters in New York and 17 locations across North America, the UK, Europe, and Asia-Pacific, Engine offers clients a vast range of marketing solutions including insights, content, distribution, data and technology. We exist to futureproof client's business.

Working with speed, rigor and creativity, ENGINE propels brands forward faster by combining expertise in research & design, data & analytics, and scientific insights. Our industry advisors collaborate with teams to uncover the human truths that help you activate insight and accelerate growth.

Cultural transformation is only possible with incredible employees that prompt it. That's why, at Engine, we encourage a work culture of freedom, responsibility, and a well-balanced life. Our unlimited time off policy, combined with a comprehensive health/wellness benefits package and modern parental leave policy, are just some of the many ways we choose to value our employees, striving to match the same energy, respect, and dedication that they put into their time at Engine.

We, ENGINE, are an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law.

GENERAL SUMMARY:

Technical Specialist serves as the functional expert in one or more areas of the data collection process for Insights. Will be the primary point of contact for clients both internal and external on all projects that require data collection. Maintains high level of quality and excellent service across all project work. Adhering to company & industry standards as well as data security (PII) policies. The technical Manager is also responsible for ensuring the quality of research and of data collection, including the use of Quality Algorithm and 3rd party quality technologies.

RESPONSIBILITIES:

Programming - Program scripts from questionnaire specifications and manage all technical aspects of the programs through data collection process with internal teams on timing, approach and project details. This includes:

• Coordinating & managing automated/programmatic project elements
• Assist with development and maintain advanced programming applications for project work

Sample and Vendor Management - Programmatically manipulate and clean client sample files for input to data collection scripts. This includes:

• Manage bulk mail execution according to department best practices
• Manage offshore relationship with Ugam Programming Team and ensure quality execution

Process Improvement Forward thinking and always looking for ways to automate, innovate, or enhance ways of working with a mind toward client centricity. Participate in brainstorming and innovation initiatives as needed.

Training Continuous learner. Attend training sessions as identified by management and leverage available self-driven training.

QUALIFICATIONS:

• Client centric mindset; always focused on delivering wow moments for clients
• Effective communicator; both written and verbal communication skills
• Embraces change; adaptable and flexible, always seeing the opportunity that comes with evolution
• High attention to detail with the ability to maintain quality over extended periods
• Ability to work at a fast pace and meet strict deadlines
• Naturally curious, understand the power of asking WHY?
• Calculated risk taker
• Proactive Problem solver
• Web development skills - HTML, JavaScript
• SPSS
• Qualtrics

We, ENGINE, are an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law.