Digital Product Manager Lead Sr--Wealth & Investing

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Job description

Job ProfilePosition OverviewAs a Digital Product Manager Lead Senior on the Digital Wealth and Investing Team, based in Pittsburgh, PA, you will be responsible for leading efforts to create a world-class digital experience for PNC's international Private Bank and Retail clients. You will work as an experience owner to document the current and target state and then collaborate with various development teams across multiple lines of business to implement that vision. You will need to collaborate well with many teams across the enterprise to drive an improved digital experience for these important clients. You will work closely with experience designers, product owners, developers, scrum masters, line of business and other stakeholders, software service managers, and risk governance partners. Openness to learning new ways of working and new skills is a must and a reasonably strong understanding of technology development processes will be extremely beneficial. For this role, the following background and experience is recommended:A strong strategic skill set and experience planning and executing complex projects with many work sets and dependenciesClient-centric design thinking experience, including client journey mapping, process mapping and/or process improvement tactics, and creating client personasExperience collaborating with many different types of individuals and teamsAbility to communicate well with stakeholders and achieve buy-in and alignment from this audienceExperience working as a product owner on a team operating with an agile or DevOps frameworkA working understanding of the development, build, and deploy processesExperience navigating risk governance processesInitiation of self-directed learning on new subject matterExperience within the financial services industry preferred Understand and manage a project and budgetFamiliarity with sales, marketing, and/or servicing international clients desired, but not requiredIn this role, you will be responsible for the following:Leading strategy and execution of the key website experiences for PNC's international clientsCoordinating with other product owners to ensure a deliberate approach is being followed for all work occurring within international spaceSoliciting stakeholder input and communicating progress, challenges, and risks to stakeholders and other partnersCollaborating with technology partners, including software services managers, architects, and developersWorking closely with Digital partners, including all other Retail and Private Bank product owners, to ensure a robust strategy is in place to present a cohesive and intuitive client experienceJob DescriptionDrives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Drives business case development.Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll-out or promotion of digital experiences.Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Partners with Marketing to Develop in product-specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs.Drives business, financial, and customer experience results of new and existing products and effectively recommends modifications in experiences and/or marketing to improve results. May coordinate and/or coach Product Managers and Associates.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.CompetenciesBusiness Acumen Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.Competitive Environment Knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.Data Gathering and Reporting Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.Design Thinking Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Innovation Develops new ideas and initiatives that improve the performance of the organization.Knowledge Of Product Line Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.Marketing Strategy and Positioning Knowledge of and ability to use business models to develop and implement marketing strategies, objectives, and tactics as well as establishing a communications plan.Product Development Life Cycle Knowledge of and the ability to develop products and bring them into the marketplace.Project Management Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.Solutions Development Knowledge of and the ability to assess customer needs and provide solutions for them.Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.EducationBachelors (Required)Additional Job DescriptionBenefitsPNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.Disability Accommodations Statement:The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call and select Option 4: Recruiting or contact us via email at Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO):PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.