Marketing Specialist I

Job description

Description:
This is a 12-month temporary position
Schedule - Monday-Friday 8:30-5:00 with a 1 hour lunch
This is a semi-remote position 3 days in the office and 2 days remote.
This position will work out of the downtown Cleveland, OH office and will need to find their own parking downtown and cover the cost.
Business casual dress code
Candidates will work in the E-commerce Business Department. They will work with B2B customers over the phone, email, and video meetings to assist with automating their purchases.
This is a team environment with direct contact with customers.
Successful candidates need superior verbal and written communication skills.
Candidates will use a variety of Windows programs and specific programs.
Strong computer knowledge is a must.
This position exists to provide support to clients requesting that conducts business with them using some type of an E-Commerce solution for procurement, billing and reporting. The position will be responsible for the successful integration and onboarding of clients to an E-Commerce solution leveraging the clients Procurement System. This position will also ensure that the continuing service of onboarded clients is meeting customer expectations. The position also supports the E-Commerce Group through the implementation of digital catalogs, including Hosted and PunchOut.
- Oversee simultaneous E-Commerce integration projects to ensure timely completion, implementation, and transition to customer service.
- Works directly with the internal National Accounts sales team to prioritize customer needs.
- Works with 3rd party procurement systems to understand system requirements to successfully integrate clients for online orders and invoices.
- Ensure that purchase orders and invoices are processed in a timely fashion to meet customer expectations, support continued sales, and make the collection of receivables easier due to accurate and timely invoicing.
- Identifies needed enhancements with internal systems to increase productivity and efficiencies and presents findings in detail to management.
- Accurately maintains and updates customer account information to assure all locations can access Punchout and receive electronic invoices.
- Develop and maintain process documentation to ensure quality standards and practices are consistent, up-to-date and communicated across the team.
- Direct contact with customers ensuring expectations are met by meeting schedules; timely creation of catalogs and electronic invoicing.
- Develop and implement automated processes for the maintenance of all supported customers.
- Work with the Manager, external customers and the SW sales and credit organizations to implement customer/vendor focused E-Commerce solutions.
- Record and document customer profiles so that customer information can be easily accessed by various SW departments.
- Entering/retrieving data from customer-based web sites.

Skill/Experience/Education:

Mandatory:
1-3 Years of Experience in a fast-paced office setting with customer interaction both over the phone and through email.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.