Receptionist

Job description

Kelly is hiring a **Receptionist** for one of the largest and most respected Higher Education Institutions in the Cleveland, OH / University Circle area. Our partner is known for world class research and is one of the highest ranked Universities in the US.

This is a 1st shift position with a pay rate of $15.92 an hour. If you have the qualifications below I would love to speak with you. Please contact or email @

In this role you will are responsible for answering the main campus telephone calls into the university. The operator will courteously provide the requested service, screen and direct calls; provide information about university events and directions to various campus buildings and locations around campus, and provide contact information (either phone numbers or e-mail addresses) as requested.

REQUIRED SKILLS

1. Knowledge of telephone consoles and related equipment.

2. Ability to use the Call Manager Attendant Console and the Voice over IP telephone.

3. Knowledge of customer service standards and procedures.

4. Excellent communication skills. Ability to speak, read, and/or write English. Understanding written sentences and paragraphs in work related documents. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to effectively communicate with others both outside and inside the university, including co-workers. Ability to interact with colleagues, supervisors and customers face to face.

5. Ability to respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations that sometimes arise. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite and readily understood.

6. Ability to work collaboratively in a team oriented environment.

7. Knowledge of international and/or conference call telephone dialing procedures and protocols.

8. Ability to verify data input and correct errors.

9. Ability to actively learn - understanding the implications of new information for both current and future problem-solving and decision-making.

10. Knowledge of policies and procedures for imparting of directory information over the telephone.

11. Clerical and basic office skills. Basic data entry and/or word processing skills.

12. Operational knowledge of personal computer and Microsoft Office suite (Word, Excel), email software, and web browsers.

13. Ability to operate copy machines to perform calculations and produce documents.

14. Ability to optimize the use of time and resources to achieve the desired results; effectively plans and organizes work to minimize crises; prioritize appropriately.

15. Ability to properly handle sensitive, conpfidential or proprietary information, data, etc.

16. This person must have the flexibility and maturity to handle difficult situations.

17. Good problem-solving skills.

18. Familiarity with case.edu web site and the information contained therein related to providing information on University activities and departments to callers. (preferred)

19. Consistently models high standards of honesty, integrity, trust, openness and respect for the individual. Embraces diversity.

20. Experience working with diverse populations and willingness to support a community commitment to diversity, equity and inclusion.

21. Ability to be flexible in order to meet the constant changing scope and needs of the department, division and customers being served.

22. Ability to meet consistent attendance.

REQUIRED SKILLS

1. Knowledge of telephone consoles and related equipment.

2. Ability to use the Call Manager Attendant Console and the Voice over IP telephone.

3. Knowledge of customer service standards and procedures.

4. Excellent communication skills. Ability to speak, read, and/or write English. Understanding written sentences and paragraphs in work related documents. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to effectively communicate with others both outside and inside the university, including co-workers. Ability to interact with colleagues, supervisors and customers face to face.

5. Ability to respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations that sometimes arise. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite and readily understood.

QUALIFICATIONS

Experience: 2 to 3 years of related experience required. Prefer telephone services clerk or operator; exposure to customer service duties and responsibilities.

Education/Licensing: High school education required.

**Why Kelly** **®** **?**

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** **®**

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.